CSE Manager - West

Cyera; California; À distance; USD 240 000 - 260 000; Plein temps

Avantages offerts par ce poste

Ability to work remotely with setup re

Office setup reimbursement

Competitive salary

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life, short and long-term disability

Résumé du poste

Cyera is seeking a Customer Success Engineering Manager to lead a small team in delivering value to global customers. You will be the primary technical expert, guiding onboarding, training, and use-case design while maintaining executive relationships.

You will travel 25-50% annually to engage directly with clients and optimize ROIs, solving complex issues and shaping customer outcomes in data security across enterprise environments.

Qualifications

• Associates degree or equivalent experience required; Bachelor's in CS or similar is a plus.
• Strong project management skills with ability to handle multiple projects with attention to detail.
• Self-starter in a fast-paced startup environment; results-driven and revenue-oriented.
• Experience collaborating with Development teams; proven customer-facing track record.

Responsabilités

• Serve as a frontline player/coach for a small team supporting customers directly.
• Advocate for and enable the customer success organization; provide guidance and escalations.
• Lead interviews to identify exceptional candidates; mentor team members.
• Act as the primary technical expert on the Cyera Platform for customers and internal teams.
• Drive customer adoption through onboarding and training processes; design use cases.
• Partner with customers to understand requirements and outcomes; deliver customized solutions.
• Monitor customer health metrics and report on well-being; ensure sustained adoption.
• Contribute to Cyera roadmap with customer feedback and best practices.

Connaissances

SQL

Python

Cloud environments

APIs / Web services

DLP

DSPM/CSPM

SIEM

Customer-facing

Project management

Communication

Formation

Associates degree or equivalent experience

Bachelor's degree in Computer Science

Outils

Databases

Cloud infrastructure

IAM

Description du poste

CSE Manager - West

• Customer Success
• Bay Area (US)
• Full-time

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

We are searching for a highly skilled Customer Success Engineering Manager to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

As a Customer Success Engineering Manager, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as a player/coach in a front line manager position for a small team that also supports customers directly.
• Advocating for and enabling the people in the customer success organization
• Functioning as a principal point of contact for guidance and escalations
• Participating in the interview process to identify exceptional candidates
• Leading from the front through active participation and mentoring by contributing to projects in a player-coach role
• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Mentoring other team members, sharing your expertise and assisting in their professional development.
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
• Positively impacting the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company.

Requirements

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
• Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

COMPENSATION INFORMATION:

Compensation Range: $240,000-$260,000.

This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance