Senior Customer Success Engineer - NY Metro

Cyera; New York (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player in cybersecurity is seeking a Senior Customer Success Engineer to enhance customer engagement and maximize ROI. This role involves collaborating closely with clients to ensure they derive the utmost value from the innovative Cyera platform. You will leverage your extensive project management experience and technical expertise to troubleshoot issues, drive product adoption, and influence product development based on customer feedback. With opportunities for remote work and a flexible benefits package, this position is perfect for self-starters eager to make a significant impact in the rapidly evolving field of data security.

Benefits

Unlimited PTO

Health, Vision, Dental Insurance

Life and Disability Insurance

Remote Work with Office Reimbursement

Qualifications

• 12+ years of project management experience with strong organizational skills.
• Experience with data and cloud technologies, including databases and networking.
• Proficient in SQL and scripting languages.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Drive adoption through onboarding and training.
• Conduct Quarterly Business Reviews to evaluate progress.

Skills

Project Management

SQL

Python

Customer Relationship Management

Data Technologies

APIs

Technical Troubleshooting

Communication Skills

Education

Associates Degree

Bachelor's in Computer Science

Tools

Cloud Environments

Security Technologies

Job description

Senior Customer Success Engineer - NY Metro

Join to apply for the Senior Customer Success Engineer - NY Metro role at Cyera.

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. Cyera is the leading data security platform built for the cloud era, aiming to reinvent data security, enable agile collaboration, and pursue new business opportunities. Trusted by security teams at global enterprises, backed by top investors, and working with Fortune 1000 companies, we seek world-class talent to join us in shaping the future of data security.

THE OPPORTUNITY

We are seeking a highly skilled Customer Success Engineer to optimize customer utilization and ROI with Cyera. This role offers the chance to contribute to data security innovations and impact global data protection. Expect to travel 25-50% annually to engage directly with clients and enhance their experience.

RESPONSIBILITIES:

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge.
• Establish trust as an advisor at all customer levels, from practitioners to executives.
• Drive adoption through onboarding and training.
• Understand customer requirements and challenges to design tailored use cases using a consultative approach.
• Ensure customers realize maximum value and ROI, supporting ongoing engagement and expansion.
• Identify and resolve obstacles to customer success, collaborating with peers.
• Advocate for customer feedback to influence product development.
• Utilize training resources to support customer education.
• Troubleshoot and resolve technical issues for seamless operation.
• Monitor customer health metrics and report on them.
• Develop joint success plans with customers.
• Share best practices internally and externally.
• Mentor team members and participate in hiring processes.
• Conduct Quarterly Business Reviews to evaluate progress and identify improvements.

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience; Bachelor's in Computer Science or related field is a plus.
• 12+ years of project management experience, with strong organizational skills.
• Self-starter in fast-paced, ambiguous environments.
• Proven track record in driving revenue, customer satisfaction, and retention.
• Experience collaborating with development teams.
• Proficiency in SQL, scripting languages (e.g., Python), and cloud environments.
• 3+ years experience with data and cloud technologies, including databases, networking, IAM, etc.
• Experience with APIs, web services, and security technologies like DLP, DSPM, SIEM, etc.
• Background in technical customer-facing roles within software companies.
• Strong relationship management skills, including onboarding, renewal, and expansion.
• Excellent communication skills, capable of leading executive and technical meetings.
• Ability to work independently and solve complex challenges.

COMPENSATION & BENEFITS

Competitive salary, benefits, and equity. Final compensation depends on experience, location, and role specifics. Potential for merit increases based on performance.

• Remote work with office reimbursement
• Unlimited PTO, holidays, sick leave
• Health, vision, dental, life, and disability insurance

Additional Details

• Seniority level: Mid-Senior
• Employment type: Full-time
• Industry: Cybersecurity