Customer Success Manager

Artemis Talent Group Ltd; New York (NY); On-site; USD 140,000 - 165,000; Full time

Job summary

An established industry player in the fintech space is seeking a Customer Success Manager to be the face of their innovative platform. You will engage with clients across North America, driving adoption and ensuring impactful customer interactions. This role combines strategic partnership with the opportunity to influence product development and customer satisfaction. Join a mission-led culture that is building the future of finance, where your contributions will directly impact the growth and success of the organization. If you are passionate about customer success and thrive in a high-growth environment, this role is perfect for you.

Benefits

Health Insurance

Mission-led Culture

Qualifications

• 5+ years in Customer Success or Account Management in SaaS.
• Proven track record of growing and retaining complex accounts.

Responsibilities

• Own client relationships across enterprise accounts in the Americas.
• Drive adoption and utilization of the platform through onboarding and support.

Skills

Customer Success Management

Account Management

SaaS Experience

Financial Markets Knowledge

Exceptional Communication

Data Analytics

Client Relationship Management

Education

Bachelor's Degree

Job description

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Artemis Talent Group Ltd provided pay range

This range is provided by Artemis Talent Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $165,000.00/yr

Customer Success Manager – RegTech

RegTech | FinTech | Financial Markets | Compliance

The Platform

A leading trade surveillance and risk monitoring platform designed to protect investors, drive transparency, and support compliance across both traditional and digital asset markets. Built for the future of finance, it enables institutions to detect and prevent market abuse while scaling confidently.

The Role

As a Customer Success Manager, you’ll be the face of the platform for clients across the North America. Think strategic partner, trusted advisor, product evangelist—and yes, closer of commercial growth opportunities.

You’ll work across stakeholders in compliance, trading, and technology functions, ensuring every customer touchpoint is proactive, insightful, and impactful.

What You’ll Be Doing

Own client relationships across enterprise accounts in the Americas

Drive adoption and utilisation of the platform through consultative onboarding, education, and support

Collaborate with AEs and Solutions teams to identify upsell/cross-sell opportunities

Run QBRs, performance reviews, and roadmap alignment meetings

Be the customer’s voice internally—advocating across product, support, and leadership

What They’re Looking For

5+ years in Customer Success or Account Management in SaaS, ideally with enterprise clients

Financial markets knowledge is a big plus—especially trading or regulatory compliance

Exceptional communicator with strong data/analytics instincts

Proven track record of growing and retaining complex customer accounts

Hungry to innovate and scale CS strategies in a high-growth environment

Based in NYC or willing to relocate

Why Join?

️ Health insurance (for you and your family)

Mission-led culture building the rails of future finance

Interested?

Apply directly or reach out to Artemis Talent for a discreet chat. We partner with high-growth companies in fintech, data, and SaaS—and we only work on roles where we know the business, the team, and the trajectory.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Financial Services, Capital Markets, and Investment Management

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