Senior Customer Success Manager (New York)

SPATE; New York (NY); Hybrid; USD 100,000 - 135,000; Full time

Job summary

An innovative company is seeking a Senior Customer Success Manager to drive client satisfaction and retention while leveraging data to enhance business processes. In this role, you will collaborate closely with top beauty brands, utilizing a successful playbook to onboard new clients and optimize their experience. With a focus on strategic thinking and excellent communication skills, you will play a pivotal role in expanding business opportunities and ensuring clients receive exceptional value. Join a dynamic team that thrives on creativity and data-driven insights, all while enjoying a flexible work environment and opportunities for professional growth.

Benefits

Paid Time Off

Work From Home flexibility

Casual atmosphere

Professional growth opportunities

Qualifications

• 5+ years of experience in customer success, account management or sales roles.
• Strong analytical skills to identify trends and opportunities from customer data.

Responsibilities

• Build and maintain strong relationships with customers for satisfaction and retention.
• Identify opportunities to expand business with existing clients.

Skills

Customer Success Management

Account Management

Sales Strategy

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Job description

Senior Customer Success Manager (New York)

Join to apply for the Senior Customer Success Manager (New York) role at SPATE

Senior Customer Success Manager (New York)

Join to apply for the Senior Customer Success Manager (New York) role at SPATE

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This range is provided by SPATE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $135,000.00/yr

Additional compensation types

Commission

Description

In this role, you'll be helping sign some of the best brands in the world, while working directly with the co-founders to build and refine the entire sales process. You’ll be responsible for educating new clients on the value that Spate can bring to their business. With over ~200 clients, Spate already has a successful playbook, which you’ll be able to leverage and optimize.

We’re looking for a beauty addict that is not afraid to talk data. While we’ll train you on how to use Spate data for product development and marketing in beauty, we’re looking for a self-starter who will eagerly leverage this knowledge to educate new prospects and bring them on board as clients. In this role, you’ll have the opportunity to work with top beauty brands — from qualification to account management.

Responsibilities

• Build and maintain strong relationships with customers, ensuring customer satisfaction and retention
• Identify opportunities to expand business with existing clients and develop new business opportunities
• Build & conduct customer training and onboarding
• Establish business processes that can scale to large amount of clients
• Collaborate with internal teams, such as product and marketing, to ensure seamless delivery of services to clients
• Maintain complete, accurate, and up-to-date data for all prospects, contacts and accounts in our CRM
• Meet and exceed quarterly and annual revenue targets

Requirements

• 5+ years of experience in customer success, account management or sales roles
• Sales-focused, strategic thinking with a bias towards action in a fast-paced environment
• Self-starter with proven creative problem-solving credentials
• Excellent written/verbal communication and interpersonal skills
• Strong organizational and follow-up skills
• Strong analytical skills, with the ability to analyze customer data and identify trends and opportunities
• Excited about being part of a growing team and contributing to a developing process

Preferred Qualifications

• 5+ years experience in SaaS/B2B sales/agency
• Experience in the beauty industry and/or working with beauty accounts
• Experience in the market research and big data fields

About Spate

At Spate, we use data science to predict the next big consumer trend in beauty, personal care & food.

Spate was founded in 2018 by Yarden Horwitz & Olivier Zimmer, two ex-Googlers who led the trendspotting division at Google and uncovered trends such as turmeric, cold brew, and face masks. Spate has been funded by the prestigious Y Combinator incubator and Initialized Capital. We currently have ~200 clients in the U.S., mainly in the beauty space from direct-to-consumer brands to big names such as L’Oréal, Estée Lauder, Unilever, and more.

As two ex-Googlers with a passion for using data to spot new patterns in consumer behavior, and we have made it our mission to build the world’s greatest consumer trends prediction platform of all time. And not just because we want to be trendy, but because we want to help brands get better at giving consumers what they really want.

Brands waste over $200BN every year due to product launch failures and inventory waste. By spotting Turmeric, we were able to tell brands to stop wasting money on kale products and provide consumers with glorious golden milk lattes instead - because that’s what consumers want.

How do we do this? We tap into publicly available consumer data (anonymous and aggregated) to identify interesting shifts in consumer behavior. We leverage the latest available technology in ML to solve problems in ways that have never been explored before.

Why Spate?

• Join a well-funded company that is working with the top brands in consumer goods
• Work directly with the founders to set the direction of the company
• Grow in a fast-paced environment
• Always be up-to-date on the latest trends!

We enjoy a casual atmosphere, but our culture is about getting things done. We are passionate yet pragmatic when it comes to solving problems in a fast-paced environment. Our standards are high, but we thrive on working with people we respect and can learn from. We’re flexible on work styles as long as everyone is getting their work done - and getting it done well.

We are an equal opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Spate offers:

• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home flexibility
• You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval
• Salary for this role: $100K to $120K + $15K (OTE)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Market Research

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