Senior Customer Success Manager

Boston Quantara; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Join a groundbreaking startup as a Senior Customer Success Manager, where you'll leverage your expertise in account management to onboard clients and enhance their experience with cutting-edge AI-powered solutions. This is an exciting opportunity to be part of a dynamic team in a rapidly growing fintech environment, driving customer success and retention while collaborating closely with product and engineering teams. If you thrive in agile settings and are eager for career growth, this role offers the perfect platform to make a significant impact in a lucrative market.

Benefits

Equity

401(k)

Training

Dental Insurance

Medical Insurance

Vision Insurance

Qualifications

• Expertise in account management with a focus on customer success.
• Experience in Fintech or SaaS environments is essential.

Responsibilities

• Onboard new customers and establish strong relationships.
• Drive growth and improve customer retention through effective management.

Skills

Account Management

Customer Success

Fintech

SaaS

Sales

Job description

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Boston Quantara provided pay range

This range is provided by Boston Quantara. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $140,000.00/yr

Direct message the job poster from Boston Quantara

Good people are hard to find....I make it easier

Senior Customer Success Manager (Fintech / AI)

New York City, New York

$120,000 - $140,000 + Bonus + Equity + 401(k) + Training + Dental + Medical + Vision + Onsite to Hybrid

Are you an Customer Success Manager who is an expert in account management and previously worked in the Fintech or SaaS space, looking for career growth and recognition in a groundbreaking startup?

This is a fantastic opportunity to join a startup who recently secured over $50 million and just closed their Series A funding. They have developed a revolutionary AI-powered automation and workflow platform, tailored for the healthcare sector.

You'll be among the early sales hires, working closely with the Product, Engineering and GTM team to drive their growth targets. Your primary responsibility will be onboarding new customers, establishing relationships and being trusted advisor to continuously improve their user experience.

This is the perfect opportunity to join a front running company in an extremely lucrative market, as they accelerate growth fueled by success and heavy investment.

The Role:

*Onsite to Hybrid

*Onboarding, Account Management and trusted advisor for new customers and channel partners

*Drive growth and improve customer retention

*Work closely with the product and engineering team to improve customer experience

*Up selling and cross selling State of the art Fintech / AI technology

The Person:

*Previous Account Management or Customer Success commercial experience

*Previously sold a Fintech or SaaS product

*Looking for career progression

*Wants to be within an agile startup environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Sales, and Information Technology

• Industries

  Financial Services and Software Development

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