Senior Customer Success Engineer – Flint

talentpluto; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

TalentPluto, Inc. seeks a senior, builder-first Customer Success lead to design and implement automated workflows and systems for CS in a hybrid New York environment.

You will own the CS tooling stack and drive organization-wide net revenue retention, partnering with a strategist manager and CS engineer to scale automation for educators. You’ll collaborate with teachers and school leaders, translating product usage signals into automated next steps and shaping onboarding, renewals, and

Qualifications

• 2+ years of experience building automations, workflows or internal systems.
• Working knowledge of customer success operations (onboarding, renewals, lifecycle).
• Experience at an early-stage startup; founding or early CS hire preferred.
• Strong presentation and communication skills, with educators in mind.
• Builder mindset and drive to automate manual work.
• Comfort owning a function and being measured on its results.

Responsibilities

• Design and build automated workflows, campaigns and systems for customer success.
• Own the CS function’s tooling and processes end-to-end.
• Drive organization-level net revenue retention through what you build.
• Support onboarding, renewals and professional development sessions for school customers.
• Turn signals from conversations and product usage into automated next steps.
• Partner with CS team and provide feedback to product.

Skills

Automation

CS operations

Startup experience

Educator communication

Builder mindset

Technical background helpful

Tools

Automation platforms

Job description

Location: New York, NY

Work Model: Hybrid

Industry: Education technology

Compensation: $140K-$160K base, $160K-$180K OTE

About the Company

Our partner is a venture-backed education technology company bringing AI into K-12 classrooms. They are the only technical founding team among the AI-native companies in their category, and they are working toward replacing the incumbent learning management systems that schools have used for a decade without meaningful innovation. They serve several hundred school accounts and are expanding upmarket and internationally.

The Opportunity

This is a senior, builder-first Customer Success role. Their team believes 80 to 85 percent of the customer success function can be automated, and this hire is the person who designs and builds that system. Some workflows are well along and most are early, so there is real room to set the architecture. You will own the function’s operating system and be measured on organization-level net revenue retention rather than on traditional account-by-account metrics.

You will work alongside a strategic customer success manager who owns high-touch relationships and a customer success engineer who handles day-to-day requests, and you will report to the go-to-market chief of staff. The customers are teachers and school leaders, so the work rewards people who can build sophisticated systems and still communicate in a plain, human way.

Responsibilities

• Design and build the automated workflows, campaigns and systems that run customer success
• Own the customer success function’s tooling and process end to end
• Drive organization-level net revenue retention through what you build
• Support onboarding, renewals and professional development sessions for school customers
• Turn signals from customer conversations and product usage into automated next steps
• Partner with the rest of the customer success team and bring feedback to product

Requirements

• 2+ years of experience, including hands-on experience building automations, workflows or internal systems
• Working knowledge of how a customer success function operates, including onboarding, renewals and the customer lifecycle
• Experience at an early-stage startup; experience as a founding or early customer success hire is strongly preferred
• Strong presentation and communication skills, with the ability to adapt your style to educators
• A builder’s mindset and the drive to automate manual work
• Comfort owning a function and being measured on its results
• A technical or computer science background is helpful but not required