Senior Customer Success Engineer — NGFW & Security Adoption

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Customer Success Engineer (CSE) to act as a product expert, technical advisor, and customer advocate.

Our team delivers end-to-end technical execution and guidance to ensure customers achieve business outcomes through tailored integrations and workflows that fit their environment. You will guide NGFW setup, rollout, adoption, and optimization, manage complex escalations with CISOs and CTOs, and drive platform adoption across large enterprises.

Qualifications

• 8+ years of experience in Network Engineering, Architecture, Security Engineering, or technical consulting.
• Advanced NGFW and CDSS knowledge with strong customer use-case experience.
• Experience guiding product adoption and advising customers on feature usage.
• Proven ability to engage C-suite stakeholders and manage escalations.
• Proficient with common network troubleshooting tools (PCAP, SPAN, CLI).
• Hands-on experience with public cloud platforms (AWS/Azure/GCP/Oracle).
• Experience delivering customer training and knowledge-sharing sessions.
• Willingness to travel to customer sites as needed.

Responsibilities

• Provide product expertise across NGFW setup, deployment, adoption, and optimization.
• Guide version rollouts, deliver product advisory, and manage complex escalations.
• Drive platform adoption by aligning with enterprise business goals.
• Partner with account teams to deliver high-touch delivery strategies and success plans.
• Deliver customer training and knowledge sharing workshops as needed.
• Act as a customer advocate to influence product roadmap and new features.

Skills

NGFW features & services

CDSS product knowledge

Customer escalation management

C-suite engagement

Network troubleshooting tools

Cross-functional collaboration

Product advisory & training

Cloud platform familiarity

Tools

Salesforce

JIRA

Gainsight

Tableau

AWS

Azure

GCP

Oracle

Job description

Palo Alto Networks, Inc. is seeking a Customer Success Engineer (CSE) to act as a product expert, technical advisor, and customer advocate.

Our team delivers end-to-end technical execution and guidance to ensure customers achieve business outcomes through tailored integrations and workflows that fit their environment. You will guide NGFW setup, rollout, adoption, and optimization, manage complex escalations with CISOs and CTOs, and drive platform adoption across large enterprises.