Senior Customer Success Director - Enterprise & Growth

Dover Corporation; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Dover Fueling Solutions (DFS) in Austin, TX, is seeking a Sr. Customer Success Manager to lead our Customer Success team, shape day-to-day operations, and drive future strategy. You will oversee multiple product lines and ensure an exceptional customer experience for diverse clients, from single-site operators to large brands.

The ideal candidate has extensive CS leadership experience, industry knowledge in convenience store / fueling, and a passion for customer service and collaboration.

Qualifications

• 5-7 years in Customer Success, Account Management, or Support.
• Experience with cloud-based solutions and deploying customers enterprise-wide.
• Ability to analyze and improve processes with scalable strategies.
• Strong interpersonal skills for cross-functional collaboration.
• Familiarity with CRM tools and SharePoint workflows.

Responsibilities

• Lead the Customer Success team and set day-to-day operations and strategy.
• Advocate for customers and influence product development to improve outcomes.
• Retain and grow key accounts; measure success by retention and expansion.
• Improve processes and develop scalable best practices across the org.
• Collaborate across departments to deliver consistent, excellent experiences.
• Proactively manage escalations and build resources to prevent issues.

Skills

Customer Success

Account Management

Relationship Building

Cross-Functional Collaboration

Problem Solving

Education

Bachelor's Degree

Tools

CRM Tools

SharePoint workflows

Job description

Dover Fueling Solutions (DFS) in Austin, TX, is seeking a Sr. Customer Success Manager to lead our Customer Success team, shape day-to-day operations, and drive future strategy. You will oversee multiple product lines and ensure an exceptional customer experience for diverse clients, from single-site operators to large brands.

The ideal candidate has extensive CS leadership experience, industry knowledge in convenience store / fueling, and a passion for customer service and collaboration.