Senior Customer Success Advocate — Remote Enablement & Adoption

Entrust Corporation; Minneapolis (MN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Flexible work arrangements

Collaboration opportunities

Job summary

Entrust Corporation is seeking a detail-oriented Senior Customer Success Advocate in Minneapolis to help customers adopt Digital Security Solutions. The role involves supporting onboarding and technical enablement, as well as maintaining customer engagement and value. The ideal candidate will have a bachelor's degree, excellent communication skills, and familiarity with CRM tools. Entrust offers flexibility in work arrangements and values diversity and collaboration among its teams.

Qualifications

• Minimum 3 years of experience in customer-facing roles, such as support, success, or sales.
• Comfortable adapting to a fast-paced technical environment.
• Eager to learn and grow in the customer success domain.

Responsibilities

• Support the Customer Success Team in India in managing a global long-tail of accounts.
• Conduct data-based health checks and periodic check-ins with customers.
• Monitor customer usage and value indicators.

Skills

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Experience in customer-facing roles

Familiarity with CRM

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Job description

Entrust Corporation is seeking a detail-oriented Senior Customer Success Advocate in Minneapolis to help customers adopt Digital Security Solutions. The role involves supporting onboarding and technical enablement, as well as maintaining customer engagement and value. The ideal candidate will have a bachelor's degree, excellent communication skills, and familiarity with CRM tools. Entrust offers flexibility in work arrangements and values diversity and collaboration among its teams.