Sr Customer Success Advocate

Entrust Corporation; Minneapolis (MN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Flexible work arrangements

Collaboration opportunities

Job summary

Entrust Corporation is seeking a detail-oriented Senior Customer Success Advocate in Minneapolis to help customers adopt Digital Security Solutions. The role involves supporting onboarding and technical enablement, as well as maintaining customer engagement and value. The ideal candidate will have a bachelor's degree, excellent communication skills, and familiarity with CRM tools. Entrust offers flexibility in work arrangements and values diversity and collaboration among its teams.

Qualifications

• Minimum 3 years of experience in customer-facing roles, such as support, success, or sales.
• Comfortable adapting to a fast-paced technical environment.
• Eager to learn and grow in the customer success domain.

Responsibilities

• Support the Customer Success Team in India in managing a global long-tail of accounts.
• Conduct data-based health checks and periodic check-ins with customers.
• Monitor customer usage and value indicators.

Skills

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Experience in customer-facing roles

Familiarity with CRM

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Job description

**Join us at Entrust**At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.**Get to Know Us**Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edgeIt’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.**About the Role**We are seeking a detail-oriented and empathetic Senior Customer Success Advocate to join the team. The Senior Customer Success Advocate plays a hands‐on role in helping customers successfully adopt Entrust’s Digital Security Solutions, spanning both security software and hardware‐backed technologies. This role is focused on onboarding, technical enablement, and adoption, working closely with customers to ensure solutions are configured correctly, value is realised early, and potential risks are identified quickly. SCSAs sit close to the product and are comfortable operating across tools, platforms, and security environments, supporting customers through proof‐of‐concepts and early production use. As this is a growing Customer Success team, the SCSA will also help shape onboarding materials, repeatable enablement processes, and scalable engagement models—laying the foundations for how Customer Success operates at scale.**Key Responsibilities:**- Support the Customer Success Team in India in managing a global long-tail of accounts.- Conduct data-based health checks, periodic check-ins with customers.- Monitor customer usage and value indicators, flagging risks and opportunities.- Respond to customer inquiries and coordinate with internal teams to resolve issues.- Maintain accurate records of customer interactions and feedback. Be a customer champion and advocate.- Help build and maintain knowledge base articles and customer resources.- Assist in creating scalable engagement programs for low-touch accounts.**Basic Qualifications:**- Bachelor’s degree or equivalent.- Comfortable adapting to a fast-paced technical environment.- Minimum 3years of experience in customer-facing roles (support, success, or sales).- Excellent communication and organizational skills.- Strong problem-solving abilities and attention to detail.- Familiarity with CRM (Salesforce and customer success tools like Gainsight)**Preferred Qualification:**- Eager to learn and grow in the customer success domain.- Team player with a customer-first mindset.- Comfortable working in a dynamic, remote environment.**#LI-CV**At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:* Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.* Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.* Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.**Apply today!**For more information, visit . Follow us on, , , , and*For US roles, or where applicable:***Entrust is an EEO/AA/Disabled/Veterans Employer***For Canadian roles, or where applicable:***Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.***If you require an accommodation, contact [e-mail].***Recruiter:**Claudia [e-mail]