Senior Customer Story Operations Analyst

Salesforce; Washington; On-site; USD 90,000 - 125,000; Full time

Job summary

Salesforce seeks a Customer Marketing Senior Analyst to build and scale the enterprise customer proof pipeline, sourcing and publishing high-impact stories that validate Tableau as a leader in agentic analytics. You'll partner across Sales, Product Marketing, Campaigns, Web, Social, and Events to embed stories in webinars, decks, and digital channels.

The role emphasizes coordinating approvals with account teams and Legal, delivering regular pipeline reports, and driving GTM initiatives with a

Qualifications

• 3 to 5+ years of experience in customer marketing, product marketing, content operations, or marketing program management (B2B SaaS preferred).
• Ability to build and optimize content intake, review, and approval workflows.

Responsibilities

• Own day-to-day Customer Story Operations to source, track, and publish enterprise customer proof stories across formats with product, industry, and solution focus.
• Build, automate, and optimize intake, routing, and approval workflows for a high-velocity customer story pipeline.
• Partner with Sales, Product Marketing, Campaigns, Web, Social, and Event teams to integrate customer proof across webinars, decks, digital channels, and flagship events.
• Navigate complex review processes with account managers, legal teams, and customer executives, clearing bottlenecks to keep assets on track.
• Monitor story placement across channels and deliver regular pipeline reporting to team leaders.
• Fuel growth by ensuring a continuous feed of verified customer stories powering flagship marketing programs.

Skills

Customer marketing

Operations workflows

Go-to-market

Tools

Tableau

Excel

Job description

Salesforce seeks a Customer Marketing Senior Analyst to build and scale the enterprise customer proof pipeline, sourcing and publishing high-impact stories that validate Tableau as a leader in agentic analytics. You'll partner across Sales, Product Marketing, Campaigns, Web, Social, and Events to embed stories in webinars, decks, and digital channels.

The role emphasizes coordinating approvals with account teams and Legal, delivering regular pipeline reports, and driving GTM initiatives with a