Senior Customer Marketing Ops Lead

Salesforce; Chicago (IL); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce is seeking a Customer Marketing Senior Analyst to build, manage, and scale our enterprise customer proof pipeline. This role sources, tracks, and publishes high-impact customer stories across formats to validate Tableau as an agentic analytics leader and strengthen buyer confidence across go-to-market channels.

You’ll partner with Sales, Product Marketing, Campaigns, Web, Social, and Event teams to accelerate storytelling, optimize workflows, and report on pipeline success.

Qualifications

• 3–5+ years in customer marketing, product marketing, content operations, or marketing program management (B2B SaaS preferred).
• Ability to build, manage, and optimize content intake, review, and approval workflows.

Responsibilities

• Own Customer Story Operations: source, track, and publish enterprise customer proof stories across formats.
• Build, automate, and optimize intake, routing, and approval workflows for a high-velocity story pipeline.
• Partner with Sales, Product Marketing, Campaigns, Web, Social, and Event teams to integrate customer proof across webinars, decks, digital channels, and flagship events.
• Navigate review processes across account managers, legal, and customer executives to clear bottlenecks.
• Monitor story placement and deliver pipeline reporting, ensuring assets are tagged and organized for GTM discovery.
• Fuel growth initiatives by maintaining a continuous feed of verified customer stories for marketing programs.

Skills

Customer marketing

Operations & workflows

GTM channel experience

Communication

Stakeholder navigation

Story integration

Tools

Tableau

Excel

Sales/Marketing tools

Job description

Salesforce is seeking a Customer Marketing Senior Analyst to build, manage, and scale our enterprise customer proof pipeline. This role sources, tracks, and publishes high-impact customer stories across formats to validate Tableau as an agentic analytics leader and strengthen buyer confidence across go-to-market channels.

You’ll partner with Sales, Product Marketing, Campaigns, Web, Social, and Event teams to accelerate storytelling, optimize workflows, and report on pipeline success.