Customer Story & Marketing Ops Lead

salesforce.com, inc.

Chicago (IL)

On-site

USD 94,000 - 142,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Salesforce.com, inc. is seeking a Customer Marketing Senior Analyst to build, manage, and scale our enterprise customer proof pipeline.

You will act as the operational engine—sourcing, tracking, and publishing high-impact customer stories that validate our analytics leadership and boost buyer confidence across GTM channels. The role requires coordinating with Sales, Product Marketing, Campaigns, Web, Social, and Events to ensure stories are leveraged in webinars, decks, digital campaigns, and

Qualifications

3 to 5+ years of experience in customer marketing, product marketing, content operations, or marketing program management (B2B SaaS preferred).
Proven ability to build, manage, and optimize content intake, review, and approval workflows.

Responsibilities

Own Customer Story Operations: Source, track, and publish enterprise customer stories across formats with product/industry focus.
Build, automate, and optimize intake, routing, and approval workflows for a high-velocity pipeline.
Partner with Sales, Product Marketing, Campaigns, Web, Social, and Events to integrate customer proof across channels and assets.
Navigate approval cycles across account managers, legal, and customer executives to keep assets on track.
Monitor story placement across channels and deliver pipeline reporting to leaders.