Senior Customer Solutions Manager — Media & Entertainment

Amazon Web Services (AWS); Santa Monica (CA); On-site; USD 183,000 - 247,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a senior customer-facing leader based in California to partner with cross-functional teams and drive successful outcomes for global enterprise customers.

You will advocate for customers, shape migration strategies, and coordinate complex programs with leadership across AWS. The role emphasizes strong collaboration, stakeholder management, and deep understanding of customer business context in order to deliver timely, impactful cloud solutions and migrations.

Qualifications

• 10+ years of senior customer facing role experience.
• 15+ years of leading complex, large-scale IT, technical or engineering programs experience.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in a senior customer-facing role.
• Experience in leading complex, large-scale IT, technical or engineering programs.
• Experience working with current technologies (especially cloud).

Responsibilities

• Partner with sales, solutions architecture, technical support, product, professional services, and partners to ensure customer success.
• Evangelize AWS services and influence customers to adopt the right solution at the right time.
• Deliver migration programs and successful outcomes for global customers.
• Manage virtual teams and obtain stakeholder buy-in; communicate with executives and project teams.
• Collaborate across geographic and organizational boundaries to solve problems in ambiguous environments.

Skills

Senior customer facing role

Leading complex large-scale IT/enginee

Cloud technologies experience

Education

Bachelor's degree in Science, Technology, Engineering, Math or related field

Job description

Amazon Web Services, Inc. is seeking a senior customer-facing leader based in California to partner with cross-functional teams and drive successful outcomes for global enterprise customers.

You will advocate for customers, shape migration strategies, and coordinate complex programs with leadership across AWS. The role emphasizes strong collaboration, stakeholder management, and deep understanding of customer business context in order to deliver timely, impactful cloud solutions and migrations.