Senior Customer Solutions Manager - Media & Entertainment

Amazon Inc.; San Diego (CA); On-site; USD 183,000 - 247,000; Full time

Job summary

Amazon seeks a Principal Customer Solutions Manager to guide strategic engagements for media, entertainment, games and sports sectors on the West Coast. You will partner with sales, architecture, and product teams to drive successful migrations, adoption of AWS services, and timely outcomes for global enterprise customers.

You will advocate for customer needs with AWS leadership and engineering, evangelize offerings, and manage complex programs with distributed teams, travel up to 15-30% as

Qualifications

• 10+ years in senior customer-facing roles.
• 15+ years leading large IT/engineering programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or related field.
• Experience with cloud technologies.

Responsibilities

• Collaborate with sales, solutions architecture, and product teams to drive outcomes for customers.
• Be the customer's voice to AWS leadership, product, and engineering.
• Lead and orchestrate global, cross-functional programs with virtual teams.
• Navigate an ambiguous environment to deliver measurable customer success.

Skills

Customer relationship management

Cloud experience

Executive communication

Education

Bachelor's degree in STEM

Tools

AWS Cloud Services

Job description

Amazon seeks a Principal Customer Solutions Manager to guide strategic engagements for media, entertainment, games and sports sectors on the West Coast. You will partner with sales, architecture, and product teams to drive successful migrations, adoption of AWS services, and timely outcomes for global enterprise customers.

You will advocate for customer needs with AWS leadership and engineering, evangelize offerings, and manage complex programs with distributed teams, travel up to 15-30% as