Senior Customer Service Team Member

Rone and Associates - Allstate Insurance; Ozark (MO); Hybrid; USD 34,440 - 39,261; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Job summary

A local insurance agency in Missouri is seeking a Senior Customer Service Team Member to join their supportive team. The role involves conducting insurance reviews, generating quotes, and mentoring junior staff. The agency prides itself on customer satisfaction and a family-oriented culture. The position offers a competitive hourly wage, performance bonuses, and a hybrid work model after one year.

Qualifications

• Minimum 2 years of Property & Casualty insurance experience.

Responsibilities

• Conduct 3–4 onboarding or annual insurance reviews weekly.
• Generate 15+ household quotes per week.
• Maintain 100% completion of client to-do items.

Skills

Property & Casualty insurance license

Experience in customer service

Mentoring and training

Job description

Benefits

• Weekends off
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• 401(k) matching

Overview

Senior Customer Service Team Member

Location: In-office Monday–Friday, 8:15 a.m.–5:00 p.m. (1-hour lunch)

Hybrid Eligibility: Work from home 2 days per week after 1 year of employment

Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses

Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year

Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.

What You’ll Do

• Conduct 3–4 onboarding or annual insurance reviews weekly
• Generate 15+ household quotes per week (Allstate & brokered policies)
• Quoting, communicating and writing commercial insurance policies
• Maintain 100% completion of client to-do items
• Lead 5+ team training sessions per month
• Handle premium increase calls with appropriate customer education and retention strategy
• Mentor and develop junior team members

About the Company

Our mission is simple: to protect customers financially from unexpected losses. We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.

At our agency, we foster a fun, family-oriented culture where everyone looks out for one another’s best interests. Our team is known for being kind, knowledgeable, and professional, and our customers consistently rave about the service they receive.

We take pride in answering calls quickly — often on the first ring — and resolving concerns on the first call, because every customer deserves fast, caring, and effective support.

Join a team that’s Dedicated. Customer-Focused. Ethical. and make a difference every day.