Senior Customer Service Specialist - Key Accounts & Growth

Genuine Parts Company; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Job summary

Motion Industries in Reading, PA, is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and handle order entry to ensure expectations are met. The role relies on deep product knowledge and will guide less experienced staff.

The position emphasizes relationship-building, accurate inventory coordination, and driving process improvements while maintaining high service standards.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Time management

Multi-tasking

Negotiation skills

Product knowledge

Reliability

Organizational skills

Education

High school diploma or GED

Job description

Motion Industries in Reading, PA, is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and handle order entry to ensure expectations are met. The role relies on deep product knowledge and will guide less experienced staff.

The position emphasizes relationship-building, accurate inventory coordination, and driving process improvements while maintaining high service standards.