Senior Customer Service Specialist

Stockell Consulting, LLC.; St. Louis (MO); Hybrid; USD 44,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

Stockell Consulting, LLC. is recruiting a Senior Customer Service Specialist (Contract) to support internal branch associates during a system rollout. The role involves high-volume phone support, focusing on educating users about new technology and providing reliable solutions.

Training is onsite in Des Peres, MO, with a transition to a hybrid work model. The contract runs through 04/30/2027 and offers standard benefits for eligible employees.

Qualifications

• 3+ years of call center experience in a high-volume environment.
• Ability to learn and navigate multiple technology systems.
• Clear, effective communication and problem-solving abilities.
• High school diploma or equivalent.

Responsibilities

• Answer inbound calls from branch associates with questions about a new system implementation.
• Educate callers on new systems and technology being rolled out across the firm.
• Provide accurate information and reliable solutions while meeting call quality and efficiency expectations.
• Partner with team members to support call volume.
• Participate in monthly department meetings and periodic training.

Skills

Call center experience

Phone support

Learning agility

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Senior Customer Service Specialist (Contract)

Location: Des Peres, MO — onsite for training, hybrid after

Type: Contract – $37.00/hour

Duration: through 04/30/2027

Hours: Monday–Friday, 8:00 AM–5:00 PM CST

3 openings

About the Role

Our client, a major financial services firm, is rolling out a new system and is hiring three Customer Service Specialists to support internal branch associates through the transition. This is a high-volume phone support role — roughly 50–60 calls per day — helping associates get answers on new systems and technology. The first 4–5 weeks are fully onsite in Des Peres for training; after that the role is approximately 50% remote, with schedule flexibility determined by leadership.

Responsibilities

• Answer inbound calls from branch associates with questions related to a new system implementation
• Educate callers on new systems and technology being rolled out across the firm
• Provide accurate information and reliable solutions while meeting call quality and efficiency expectations
• Partner with team members to support call volume
• Participate in monthly department meetings and periodic training

Requirements

• 3+ years of call center experience (high-volume contact center environment required)
• Comfort learning and navigating multiple technology systems
• Ability to explain complex information clearly and handle difficult conversations
• Strong learning agility
• High school diploma or equivalent

Preferred

• Experience with a contact management system such as Salesforce
• Contract role — this is not a temp-to-hire position. Extension or conversion is possible but not expected or guaranteed.
• One interview round via Zoom

Benefits (employee contribution)

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualifications of the applicant.