Salesforce Customer Support

Primary Talent Partners; Missouri; On-site; USD 43,683 - 50,571; Part time

Job summary

A staffing and consulting firm is seeking a Customer Technical Services Analyst II in O'Fallon, MO. The role focuses on providing technical support to customers for Cyber and Intelligence Solutions products, handling inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 3+ years in customer support, with strong communication skills and attention to detail. This is a 12-month contract position with a pay range of $31.71 - $36.71 per hour.

Qualifications

• 3+ years of experience in customer support or success, ideally in a technical capacity.
• Proven ability to mentor team members.
• Passion for providing excellent customer service.

Responsibilities

• Provide first tier technical support directly to customers.
• Assist customers in solving operational issues related to technical products.
• Write detailed reports to engineering and product teams.

Skills

Customer support experience

Technical problem-solving

Outstanding communication

Analytical thinking

Detail-oriented

Education

Bachelor's degree in business or communications

Tools

Microsoft Office Suite

Salesforce ServiceCloud

Tableau

Job description

1 day ago Be among the first 25 applicants

Primary Talent Partners provided pay range

This range is provided by Primary Talent Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.71/hr - $36.71/hr

Primary Talent Partners has a new contract opening for a Customer Technical Services Analyst II with our global technology client in O Fallon, MO. This is a 12-month contract with a potential for extension.

Pay: $31.71 - $36.71/hr;W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.


Description:
This role within Global Customer Care, and will support Products within the Cyber and Intelligence Solutions (C&I) team, and are responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Client's various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

Global Customer Care is seeking a Lead Analyst to support our Client Success team by enabling scalable resources, supporting internal and cross-functional projects, optimizing internal processes, and supporting the administration and maintenance of the team's tools and systems.

In the Client Senior Representative role, you will:

• Provide first tier technical support directly to customers, and handle inquiries through CRM, emails and phone to provide customers information about our products and services
• Assist customers in solving and escalating operational issues of technical nature, based on their integrations to our Identity Services products by offering precise, detailed answers and suggest relevant troubleshooting guidance
• Write comprehensive and thorough reports to the various Engineering, Product, Client Success teams owning the products and services
• Assess issue criticality to perform effective prioritization
• Contribute to the development of new services as well as process improvement efforts and initiatives associated with optimization of resources and customer support delivery
• Serve as a subject matter expert capable of formulating solutions to customer issues through simulation and cross work stream collaboration across Identity Services products and services
• Provide guidance and mentorship to less experienced team members
  
  

Our ideal Senior Customer Technical Support Representative will have:

• Bachelor's degree in business, communications or related field, or equivalent experience
• 3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members
• Outstanding written and verbal communications
• Passion about excellent customer service
• Curiosity in technical product capability and tech-sav
• Exceptional attention to detail with strong organizational and prioritization skills
• Ability to collaborative across multiple teams.
• Strong creative and analytical thinking
• Fluency with the Microsoft Office Suite - experience with Salesforce ServiceCloud, SFDC, and Tableau a plus
  
  

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]

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