Senior Customer Service & Solutions Specialist

The Home Depot, Inc.; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

The Home Depot, Inc. is seeking a Senior Customer Service Representative in Atlanta, GA to deliver high-quality customer service and maintain strong customer relationships through inbound and outbound calls, email responses, and coordinated support with field teams and vendors.

You will use THD At Home Services systems to manage inquiries, resolve issues, and uphold company standards of excellence while collaborating with internal and external partners to ensure successful outcomes.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Minimum education: High school diploma or GED.
• Preferred: Working knowledge of Microsoft Office Suite.
• Ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate as a liaison between field, vendors and customers to bring jobs to completion.
• Provide consistent communication and feedback to third party entities.
• Handle complex inquiries and duties from internal and external customers and manage escalated inquiries via phone, email or text.
• Answer inbound and place outbound calls from internal and external customers to respond to inquiries from customers and field teams.
• Monitor email boxes and respond to and resolve inquiries to address customer issues.
• Utilize THD At Home Services systems and processes to coordinate all functions related to the role.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Home Depot, Inc. is seeking a Senior Customer Service Representative in Atlanta, GA to deliver high-quality customer service and maintain strong customer relationships through inbound and outbound calls, email responses, and coordinated support with field teams and vendors.

You will use THD At Home Services systems to manage inquiries, resolve issues, and uphold company standards of excellence while collaborating with internal and external partners to ensure successful outcomes.