HR Service Center Specialist — Customer Care

The Resume Database; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

The Resume Database is seeking a Contact Center Associate in Atlanta, Georgia, to provide quality customer service through inbound and outbound calls regarding HR and pay issues. You will work collaboratively in Home Depot's HR Service Center, handling calls and ensuring timely resolution of inquiries.

The ideal candidate will have strong interpersonal skills, a high school diploma or GED, and the ability to work in a fast-paced environment. No direct supervisory responsibilities required.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• History of punctuality and good attendance.

Responsibilities

• Handle incoming calls and identify/document issues.
• Process transaction requests via call, mail, fax, or email.
• Provide exceptional customer service.

Skills

Exceptional customer service

Excellent interpersonal skills

Bilingual Spanish

Probing questions ability

Strong typing skills

Education

High school diploma or GED

Associate Degree or some college education

Job description

The Resume Database is seeking a Contact Center Associate in Atlanta, Georgia, to provide quality customer service through inbound and outbound calls regarding HR and pay issues. You will work collaboratively in Home Depot's HR Service Center, handling calls and ensuring timely resolution of inquiries.

The ideal candidate will have strong interpersonal skills, a high school diploma or GED, and the ability to work in a fast-paced environment. No direct supervisory responsibilities required.