Senior Customer Service & SAP Programs Lead

Amkor Technology; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Amkor Technology is seeking a Customer Service Manager based in San Jose, CA with a hybrid schedule. The role oversees customer accounts, tracks business indices, and leads project management for SAP activities, QBRs, and revenue recovery to ensure service levels.

The ideal candidate has a bachelor's degree in business or related fields, 5+ years in inside sales or customer service, strong MS Excel skills (Pivot Tables, VLOOKUP), and excellent communication.

Qualifications

• Bachelor's degree in business, marketing, finance, economics or related disciplines.
• Minimum 5 years of related industry, inside sales or customer service experience.
• Proficiency with MS Word, PowerPoint, and Excel with Pivot Tables, VLOOKUP, etc.
• Excellent verbal and written communication skills.
• Proven problem solving skills with attention to detail.

Responsibilities

• Manage the business indices for the assigned customer accounts.
• Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery.
• Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements and resolve quickly.
• Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs.
• Provide forecast and commit analysis, track NRE, Rebates, Monthly Billing Process.
• Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility.
• Manage the inventory and provide updates to customers on current excess materials.

Skills

MS Word

PowerPoint

Excel

Pivot Tables

VLOOKUP

Communication

Problem Solving

Self-Directed

Organization

Education

Bachelor's Degree

Job description

Amkor Technology is seeking a Customer Service Manager based in San Jose, CA with a hybrid schedule. The role oversees customer accounts, tracks business indices, and leads project management for SAP activities, QBRs, and revenue recovery to ensure service levels.

The ideal candidate has a bachelor's degree in business or related fields, 5+ years in inside sales or customer service, strong MS Excel skills (Pivot Tables, VLOOKUP), and excellent communication.