Manager, Customer Service

Amkor Technology; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Amkor Technology is seeking a Customer Service Manager based in San Jose, CA with a hybrid schedule. The role oversees customer accounts, tracks business indices, and leads project management for SAP activities, QBRs, and revenue recovery to ensure service levels.

The ideal candidate has a bachelor's degree in business or related fields, 5+ years in inside sales or customer service, strong MS Excel skills (Pivot Tables, VLOOKUP), and excellent communication.

Qualifications

• Bachelor's degree in business, marketing, finance, economics or related disciplines.
• Minimum 5 years of related industry, inside sales or customer service experience.
• Proficiency with MS Word, PowerPoint, and Excel with Pivot Tables, VLOOKUP, etc.
• Excellent verbal and written communication skills.
• Proven problem solving skills with attention to detail.

Responsibilities

• Manage the business indices for the assigned customer accounts.
• Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery.
• Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements and resolve quickly.
• Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs.
• Provide forecast and commit analysis, track NRE, Rebates, Monthly Billing Process.
• Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility.
• Manage the inventory and provide updates to customers on current excess materials.

Skills

MS Word

PowerPoint

Excel

Pivot Tables

VLOOKUP

Communication

Problem Solving

Self-Directed

Organization

Education

Bachelor's Degree

Job description

Amkor is recruiting for a Customer Service Manager based out of its San Jose, CA office.

Responsibilities

• Manage the business indices for the assigned customer accounts
• Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery
• Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick manner
• Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs
• Provide forecast and commit analysis, track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process
• Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility
• Manage the inventory and provide updates to customers on current excess materials

Required Qualifications

• A minimum of a Bachelor's Degree is required in the areas of business, marketing, finance, economics or related disciplines
• A minimum of 5 years of related industry, inside sales or customer service experience is required
• Demonstrated proficiency with MS Word, PowerPoint, and Excel with ability to use Pivot Tables, VLOOKUP, etc.
• Excellent verbal and written communication skills is required
• Proven problem solving skills with an attention to detail
• Ability to be self-directed and work independently as well as within a team, with strong organizational skills
• This is a career oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service

Preferred Qualifications

• Previous experience with SAP or SalesForce is strongly preferred
• Familiarity with Lotus Notes is a plus

Salary Range: $90,000 - $120,000 plus bonus potential.

Location: San Jose, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office or be willing to relocate to be considered.

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.