Senior Customer Service & Sales Operations Manager

Barrette Workforce Solutions, LLC; Walled Lake (MI); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Barrette Workforce Solutions, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers. The role oversees customer service and order management, supporting the sales process from entry to issue resolution.

You will manage inquiries and escalations, support order processing, maintain pricing and account data in SAP, and drive cross-functional problem solving to resolve orders, billing, and service issues.

Formación

• 10+ years of progressive Customer Service experience in the CPG industry.
• Ownership and accountability for responsibilities and results.
• Leadership and oversight of customer service and sales operations systems (SAP, Salesforce, TrueCommerce, Excel, Google Workspace).
• Develops and maintains effective relationships with customers, brokers, sales personnel, and internal departments.

Responsabilidades

• Serve as the primary liaison among customers, Sales, Operations, Accounting, and brokers.
• Manage and support Order Processing to ensure accurate and timely processing of orders.
• Support Sales with customer service, order management, pricing, reporting, and account activities.
• Develop, maintain, and improve customer service and sales order processes for accuracy and efficiency.
• Coordinate with Accounts Receivable to resolve pricing, payment, and account discrepancies.

Conocimientos

Customer service leadership

Sales operations

Account management

Cross-functional coordination

Data integrity

Herramientas

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Descripción del empleo

Barrette Workforce Solutions, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers. The role oversees customer service and order management, supporting the sales process from entry to issue resolution.

You will manage inquiries and escalations, support order processing, maintain pricing and account data in SAP, and drive cross-functional problem solving to resolve orders, billing, and service issues.