Senior Customer Service & Sales Ops Leader

Workforce Recruiter; Walled Lake (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

The Sales and Customer Service Manager role at Workforce Recruiter provides a pivotal link among customers, the Sales team, Operations, Accounting, and brokers for a Consumer Packaged Goods company. This position leads customer service and order management from entry to issue resolution, ensuring accurate pricing and timely communication.

You will manage inquiries, support the sales process, maintain SAP and Salesforce data, coordinate with brokers, and drive process improvements across order,

Qualifications

• 10+ years of progressive customer service experience in the CPG industry.
• Ownership and accountability for responsibilities and results.
• Leadership and oversight of customer service and sales operations systems.
• Develops strong relationships with customers, brokers, and internal teams.

Responsibilities

• Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
• Support the Order Processing team to ensure accurate and timely processing of customer orders.
• Assist the Sales team with customer service, order management, pricing, reporting, and account activities.
• Develop and improve customer service and sales order processes for accuracy and efficiency.
• Coordinate with Accounts Receivable on pricing adjustments, bill backs, short pays, and payment issues.
• Maintain customer, pricing, and account information in SAP; manage broker requirements.
• Administer Salesforce records, data integrity, reporting, and system updates.
• Maintain complete customer files and required account documentation.
• Qualify leads from prospective customers and route opportunities to the appropriate manager.
• Prepare and distribute monthly reports to Business Managers and brokers.
• Directly supervise the Order Processing Team.
• Identify opportunities to improve customer service processes and cross-functional coordination.

Skills

Customer Service

Sales Operations

Account Management

Leadership

Cross-functional Collaboration

Tools

SAP

Salesforce

TrueCommerce

Excel

EDI (Electronic Data Interchange)

Google Workspace

Job description

The Sales and Customer Service Manager role at Workforce Recruiter provides a pivotal link among customers, the Sales team, Operations, Accounting, and brokers for a Consumer Packaged Goods company. This position leads customer service and order management from entry to issue resolution, ensuring accurate pricing and timely communication.

You will manage inquiries, support the sales process, maintain SAP and Salesforce data, coordinate with brokers, and drive process improvements across order,