Senior Customer Service & Sales Operations Leader

Ridgemont Resources, Inc.; Walled Lake (MI); On-site; USD 90,000 - 115,000; Full time

Job summary

Ridgemont Resources, Inc. is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers.

The role oversees customer service and order management from entry through issue resolution, ensuring accurate pricing and data in SAP and Salesforce, and driving cross-functional process improvements to optimize service levels. You will lead the Order Processing team, support the Sales function with pricing and reporting,

Qualifications

• 10+ years of progressive Customer Service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Provides leadership and oversight of customer service and sales operations systems, including SAP, Salesforce, TrueCommerce, Excel, and Google Workspace.

Responsibilities

• Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
• Manage and oversee Customer Service and Order Processing from entry to issue resolution.
• Support the Sales team with customer service, order management, pricing, reporting, and account activities.
• Develop, maintain, and improve customer service and sales order processes for accuracy and efficiency.
• Work with Accounts Receivable to resolve pricing adjustments, bill backs, and payment issues.
• Maintain accurate customer data in SAP and Salesforce.

Skills

Customer service leadership

Cross-functional coordination

Sales operations

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

Ridgemont Resources, Inc. is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers.

The role oversees customer service and order management from entry through issue resolution, ensuring accurate pricing and data in SAP and Salesforce, and driving cross-functional process improvements to optimize service levels. You will lead the Order Processing team, support the Sales function with pricing and reporting,