Senior Customer Service Representative / Inside Sales

Doherty Staffing Solutions; Minneapolis (MN); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Weekly pay

Health coverage options

Temp-to-hire opportunities

Job summary

Doherty Staffing Solutions seeks a Senior Customer Service Representative / Inside Sales for a global aerospace and defense company in Minneapolis. This role involves managing quotes, customer communication, and sales activity in a fast-paced environment. Ideal candidates have a high school diploma, customer service experience in manufacturing, and strong communication skills. Benefits include weekly pay, health coverage, and long-term stability through temp-to-hire opportunities.

Qualifications

• Previous customer service or inside sales experience within a manufacturing environment preferred.
• Basic math skills and solid technical aptitude are essential.
• Reliable transportation to the Hopkins/Minnetonka area is necessary.

Responsibilities

• Manage quotes, orders, and customer communication.
• Engage customers and sales representatives in a professional manner.
• Enter and maintain customer data within the company CRM.

Skills

Strong communication skills

Ability to manage multiple priorities

Proficiency with Microsoft Office

Education

High school diploma required; associate or college degree preferred

Tools

CRM experience

Job description

Job Title: Senior Customer Service Representative / Inside Sales

Compensation: $25-27 per hour

Schedule: Normal Business Hours

Job Type: Contract-to-hire

About the Opportunity

Doherty Staffing Solutions is partnering with a global aerospace and defense manufacturing company to hire a Senior Customer Representative / Inside Sales professional in the Hopkins/Minnetonka area. This role supports customers across advanced manufacturing sectors by managing quotes, orders, and ongoing customer communication while delivering an exceptional service experience. If you enjoy working in a fast-paced manufacturing environment, building strong customer relationships, and partnering closely with internal teams, this opportunity could be a great fit.

What You’ll Do as a Senior Customer Service Representative / Inside Sales

• Become fully proficient in the company’s manufactured products and services
• Engage customers and sales representatives in a professional, friendly, and solutions-focused manner
• Respond promptly and accurately to customer inquiries regarding quotes, order status, complaints, and returns
• Enter, update, and maintain assigned customer data within the company CRM/database
• Support sales activity by managing customer requirements, forecasts, and expectations
• Meet personal and team performance goals through clear communication and dependable follow-through
• Follow all sales operating procedures, quality requirements, safety protocols, and company policies

What You Need to Bring to the Senior Customer Service Representative / Inside Sales Role

• High school diploma required; associate or college degree preferred
• Previous customer service or inside sales experience within a manufacturing environment (electronics, PCB, contract manufacturing, plastics, tool & die, distribution, or similar industries preferred)
• Strong communication skills, including active listening and clear verbal and written communication
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency with Microsoft Office; CRM experience is a plus
• Basic math skills and solid technical aptitude
• Reliable transportation to the Hopkins/Minnetonka area

Why You’ll Like Working with Doherty Staffing Solutions

Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable.

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.

Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.