Senior Customer Service Representative

RXinsider LTD.; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Thermo Fisher Scientific in Wilmington, NC is seeking a Senior Customer Service Representative to support the customer lifecycle, handling administration, order management, quotations, and master data maintenance.

In a collaborative, office-based environment, you will work with cross-functional teams to ensure accuracy and professionalism while contributing to our mission to enable customers to make the world healthier, cleaner and safer.

Qualifications

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
• Strong written and verbal communication skills in English.
• Experience with ERP systems and CRM platforms preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Provide exceptional support throughout the customer lifecycle.
• Handle administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver high-quality service.
• Maintain accuracy and professionalism in all interactions.
• Support continuous improvement and cross-training activities.

Skills

Customer service

Microsoft Office

ERP systems

CRM platforms

Written and verbal communication

Attention to detail

Organizational skills

Problem-solving

Multitasking

Relationship building

Education

Business Administration

Science

Related field

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

Work Schedule

Flex Shifts 40 hrs/wk

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
• Preferred Fields of Study: Business Administration, Science, or related field
• Strong written and verbal communication skills in English; additional language proficiency may be required
• Demonstrated proficiency in Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred
• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Consistent record of meeting performance metrics and service level agreements
• Capacity to work independently and handle ambiguous situations
• Ability to develop and maintain effective relationships with internal and external stakeholders
• Demonstrated judgment and diplomacy in customer interactions
• Willingness to participate in cross-training and support activities as needed
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use