Service Support Engineer I

3M HEALTHCARE; Carlsbad (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Competitive compensation

Variable annual bonus

Medical, dental, vision plans

120 hours PTO and paid holidays

Parental leave and family support

Job summary

Thermo Fisher Scientific in Carlsbad, CA is seeking a Service Support Engineer to diagnose, calibrate, repair, and maintain sophisticated life-sciences instrumentation. You will provide exceptional customer service while ensuring repairs meet strict quality standards.

Responsibilities include troubleshooting, calibration, documentation, and training customers on instrument use. A Bachelor’s degree is required; relocation not provided. Office and lab environment with safety protocols in place.

Qualifications

• Bachelor’s degree required; no prior experience required.
• Technical certifications relevant to instrument repair and calibration.
• Strong technical expertise in calibration, preventive maintenance and repair procedures.
• Proficiency with diagnostic tools and test equipment.

Responsibilities

• Diagnose and troubleshoot instrument performance issues.
• Calibrate equipment to meet specified tolerances.
• Repair or replace components of scientific instruments.
• Maintain accurate service records and technical documentation.
• Provide guidance and training to customers on instrument use and maintenance.
• Collaborate with team members to improve service processes and support commercial success.

Skills

Customer service

Communication

Problem solving

Independent work

Prioritization

Education

Bachelor’s degree

Engineering Technology or related field

Tools

Multimeters

Oscilloscopes

Microsoft Office

Job description

Job Description

As part of the Thermo Fisher Scientific team, you will discover meaningful work that has a positive impact on the global environment. You will help our customers make the world healthier, cleaner, and safer while contributing to scientific breakthroughs.

Location & Conditions

Carlsbad, CA. Relocation assistance is NOT provided. Must be legally authorized to work in the United States without sponsorship. Must pass a comprehensive background check, including a drug screen. Work schedule is standard (Mon‑Fri). The work environment is an office and engineering laboratory/warehouse setting.

Role Summary

As a Service Support Engineer you will diagnose, calibrate, repair, and maintain sophisticated life‑sciences instrumentation, including flow cytometers, imaging/detection platforms, cell and gene therapy systems, and protein purification instruments. You will provide exceptional customer service while ensuring all repairs meet rigorous quality standards.

Key Responsibilities

• Diagnose and troubleshoot instrument performance issues.
• Calibrate equipment to meet specified tolerances.
• Repair or replace components of scientific instruments.
• Maintain accurate service records and technical documentation.
• Provide guidance and training to customers on instrument use and maintenance.
• Collaborate with team members to improve service processes and support commercial success.

Qualifications & Skills

• Bachelor’s degree – required; no prior experience required.
• Preferred fields of study: Engineering Technology, Electronics, Engineering, or related technical field.
• Technical certifications relevant to instrument repair and calibration.
• Strong technical expertise in calibration, preventive maintenance, and repair procedures.
• Proficiency with diagnostic tools and test equipment (multimeters, oscilloscopes, etc.).
• Proficiency with Microsoft Office and internal systems/data‑tracking tools.
• Excellent documentation skills for service reports and technical procedures.
• Strong customer‑service and communication skills.
• Demonstrated problem‑solving and analytical abilities.
• Ability to work independently and manage multiple priorities.
• Adaptable and willing to take on responsibilities outside the core role when needed.
• Ability to pivot priorities quickly in response to business needs.
• Strict adherence to safety protocols and procedures.

Work Environment & Physical Requirements

Daily work in an engineering laboratory and warehouse environment. Physical capacity to lift up to 50 pounds. Comfortable working with PPE and potentially hazardous materials. Ability to work independently and meet committed timelines.

Benefits

• Competitive compensation and hourly pay range of $23.04 to $30.50 (California).
• Eligible for a variable annual bonus based on company, team, and/or individual performance.
• National medical, dental, and vision plans, including health incentive programs.
• Employee assistance and family support programs, commuter benefits, and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, and paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long‑term disability following company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Additional Information

For more information on our benefits, please visit Total Rewards.