Senior Customer Service & Order Management Specialist

RXinsider LTD.; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Thermo Fisher Scientific in Wilmington, NC is seeking a Senior Customer Service Representative to support the customer lifecycle, handling administration, order management, quotations, and master data maintenance.

In a collaborative, office-based environment, you will work with cross-functional teams to ensure accuracy and professionalism while contributing to our mission to enable customers to make the world healthier, cleaner and safer.

Qualifications

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
• Strong written and verbal communication skills in English.
• Experience with ERP systems and CRM platforms preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Provide exceptional support throughout the customer lifecycle.
• Handle administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver high-quality service.
• Maintain accuracy and professionalism in all interactions.
• Support continuous improvement and cross-training activities.

Skills

Customer service

Microsoft Office

ERP systems

CRM platforms

Written and verbal communication

Attention to detail

Organizational skills

Problem-solving

Multitasking

Relationship building

Education

Business Administration

Science

Related field

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

Thermo Fisher Scientific in Wilmington, NC is seeking a Senior Customer Service Representative to support the customer lifecycle, handling administration, order management, quotations, and master data maintenance.

In a collaborative, office-based environment, you will work with cross-functional teams to ensure accuracy and professionalism while contributing to our mission to enable customers to make the world healthier, cleaner and safer.