Senior Customer Service Representative

RB Global Inc.; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Ritchie Bros. is seeking a customer support professional in Tucson, AZ to assist consignors with registrations and required documents for auctions. You will provide paperwork and car faxes to buyers, support internal teams, and help ensure a positive customer experience.

The role involves handling consignor inquiries, learning company processes, and maintaining confidentiality on contracts and documents. Flexible duties and potential e-clerking may be required.

Qualifications

• 1–3 years of experience in high-volume customer contact
• Commitment to maintaining strict ethical standards
• Professional office work environment

Responsibilities

• Receive consignor enquiries and ensure proper documentation to sell transportation items at auctions
• Gain and apply knowledge of the business processes to best support customers
• Ensure external customers have a positive experience doing business with Ritchie Bros.
• Ensure internal customer requests are acted on timely and accurately
• Resolve issues and track interactions related to customer requests
• Provide information related to upcoming auctions and equipment
• Proactively report areas of customer concerns
• Perform other duties as required; e-clerking duties if needed
• Work closely with Territory Managers
• Maintain confidentiality with contracts and consignors
• Provide proper documentation to buyers to register purchases at RBA auctions
• Flexible and willing to perform other tasks as assigned

Job description

Description

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job
• Professional office work environment/

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
• Gain and apply knowledge in the processes of our business in order to best support our customers.
• Ensure that external customers have a positive experience doing business with Ritchie Bros.
• Ensure that requests from internal customers are acted upon timely and accurately.
• Resolve issues and track interactions relating to customer requests.
• Provide information related to upcoming auctions and equipment.
• Proactively reports areas of customer concerns.
• Perform other various duties as required from time to time.
• E-Clerking duties if required and as opportunities become available.
• Work closely with Territory Managers.
• Ensure confidentiality while dealing with contracts and consignors.
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
• Flexible and willing to perform other tasks as assigned

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.