Customer Service Representative

RB Global Inc.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

15 days PTO

Job summary

RB Global Inc. seeks a Customer Service Representative in Cincinnati, Ohio to provide exceptional customer service, process payments, and handle various sale day activities. Candidates should be outgoing, patient, and able to thrive under pressure while delivering top-notch service.

This full-time role comes with medical, dental, vision insurances, a 401k plan with a 100% company match for the first 4%, and 15 days of PTO annually.

Qualifications

• Previous work experience interacting directly with customers.
• Ability to learn new technology and software quickly.
• Excellent keyboarding skills for data entry.

Responsibilities

• Organize and file documents by internal coding system.
• Upload documents to the web each sale.
• Communicate with departments/teams for required documents.
• Process payments from successful bidders.
• Provide information about auxiliary services.
• Deliver exceptional customer service.
• Support safety commitments for team and customers.

Skills

Customer service experience

Computer proficiency

Keyboarding skills

Positive attitude under pressure

Team collaboration

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Responsible for organizing all keys, organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot.
• Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned.

Employer

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.