Senior Customer Service Representative

Ritchie Bros.; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Ritchie Bros. in Tucson, AZ is seeking a Customer Support Specialist to assist consignors with registrations and required paperwork for auction sales.

You will provide proper documents and car faxes to buyers, coordinate with Territory Managers, and ensure confidentiality of contracts. Responsibilities include handling consignor inquiries, maintaining accurate records, reporting issues, and delivering a positive experience for external customers throughout the auction process.

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job
• Professional office work environment

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions
• Gain and apply knowledge in the processes of our business in order to best support our customers
• Ensure that external customers have a positive experience doing business with Ritchie Bros
• Ensure that requests from internal customers are acted upon timely and accurately
• Resolve issues and track interactions relating to customer requests
• Provide information related to upcoming auctions and equipment
• Proactively report areas of customer concerns
• Perform other various duties as required from time to time
• E-Clerking duties if required and as opportunities become available
• Work closely with Territory Managers
• Ensure confidentiality while dealing with contracts and consignors
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
• Flexible and willing to perform other tasks as assigned

Skills

Customer service

Ethical standards

Professional office environment

Job description

Job Description

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions


• Gain and apply knowledge in the processes of our business in order to best support our customers


• Ensure that external customers have a positive experience doing business with Ritchie Bros


• Ensure that requests from internal customers are acted upon timely and accurately


• Resolve issues and track interactions relating to customer requests


• Provide information related to upcoming auctions and equipment


• Proactively report areas of customer concerns


• Perform other various duties as required from time to time


• E-Clerking duties if required and as opportunities become available


• Work closely with Territory Managers


• Ensure confidentiality while dealing with contracts and consignors


• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction


• Flexible and willing to perform other tasks as assigned

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities


• Demonstrated commitment to maintaining strict ethical standards - both on and off the job


• Professional office work environment