Senior Customer Service Representative

RB Global Inc.; California (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with 100% company match

15 days of PTO yearly

Job summary

RB Global Inc. is seeking a dedicated customer support representative to assist customers in obtaining necessary registrations and documentation for their consignors at auctions. The ideal candidate will have 1-3 years of experience in a high-volume customer contact role.

Your responsibilities include ensuring customer satisfaction by providing accurate information on auctions and resolving any issues that arise. RB Global offers competitive benefits including medical insurance, a 401k plan, and 15 days of PTO annually.

Qualifications

• 1-3 years experience at a high-volume customer contact.
• Commitment to maintaining strict ethical standards.
• Experience in a professional office work environment.

Responsibilities

• Provide support for customers with documentation.
• Resolve customer issues and track interactions.
• Ensure that customers have a positive experience.

Skills

Customer service

Ethical standards

Communication

Job description

Description

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
• Demonstrated commitment to maintaining strict ethical standards—both on and off the job.
• Professional office work environment.

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
• Gain and apply knowledge in the processes of our business in order to best support our customers.
• Ensure that external customers have a positive experience doing business with Ritchie Bros.
• Ensure that requests from internal customers are acted upon timely and accurately.
• Resolve issues and track interactions relating to customer requests.
• Provide information related to upcoming auctions and equipment.
• Proactively report areas of customer concerns.
• Perform other various duties as required from time to time.
• E-Clerking duties if required and as opportunities become available.
• Work closely with Territory Managers.
• Ensure confidentiality while dealing with contracts and consignors.
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction.
• Flexible and willing to perform other tasks as assigned.

Employer

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees can enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.