Customer Service Representative

RB Global Inc.; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

15 days PTO

Job summary

RB Global Inc. is seeking a dedicated Customer Service Representative in Houston, Texas. This role emphasizes providing exceptional customer service, processing payments, and effective communication across departments. The ideal candidate should have in-person customer service experience and excellent keyboarding skills.

Employees enjoy comprehensive benefits including medical, dental, and vision insurance, along with a 401k plan with matching contributions. The organization fosters a teamwork-centric environment while ensuring a commitment to safety.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.

Responsibilities

• Organizing keys and filing documents.
• Uploading documents to the web each sale.
• Processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Deliver superior customer service.

Skills

Customer service experience

Computer proficiency

Keyboarding skills

Teamwork

Positive attitude under pressure

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Responsible for organizing all keys, organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot.
• Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned.

Employer

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.