Senior Customer Service Representative

Egreenservices; Provo (UT); On-site; USD 85,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Benefits

Freedom to grow HubSpot Service Hub

Job summary

NexGen Systems in Provo, UT is seeking a Senior Customer Service Representative to own a territory with a clear $85,000–$123,000 ceiling and room to grow.

Bring 6+ years of Stress Management and Help Scout, plus the ability to develop multi-channel campaigns, deliver persuasive demos, mentor teammates, and contribute to HubSpot Service Hub expansion.

Qualifications

• Growth mindset and openness to feedback.
• Experience mentoring or supporting senior teammates.
• 5 years of churn reduction practice and a hunger for what's next.
• Detail-oriented with accuracy.
• Patience with First Call Resolution as a close secondary metric.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads.
• Line up sponsorships to put NexGen Systems in front of buyers.
• Pitch, listen, adjust, and pitch again to close deals.
• Translate NexGen's differentiator into a concise pitch.
• Write ad, email, and web copy that converts traffic.
• Deliver persuasive product demos to buyers and stakeholders.
• Seed Provo social channels with engaging content.
• Attend Provo networking events with a follow-up plan.

Skills

Growth mindset

Mentoring senior teammates

Churn reduction experience

Detail-oriented

Patience & First Call Resolution

Job description

This Senior Customer Service Representative role at NexGen Systems hands you a territory, a $85,000 - $123,000 ceiling, and the freedom to own both. Bring Stress Management and Help Scout sharpened over 6 years, and NexGen Systems answers with $85,000 - $123,000 plus a clear path up.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for NexGen Systems
• Line up the purpose-soaked sponsorships that put NexGen Systems in front of buyers
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Turn NexGen Systems's quick-to-ship differentiator into a thirty-second pitch
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Deliver persuasive product demos to human-first buyers and stakeholders
• Seed Provo social channels with content that earns replies
• Show up at Provo, UT networking nights with a reason to follow up

What You'll Bring

• A growth mindset and openness to constructive feedback
• Demonstrated capacity to mentor or support senior teammates
• 5 years of Churn Reduction práctica, plus a hunger for what's next
• Detail-oriented approach with a commitment to accuracy
• Hands-on command of Patience, with First Call Resolution as a close second

The story of NexGen Systems is really the story of Provo, UT betting on a purpose-soaked idea about sales marketing and being proven right. We prize follow-through: when someone here commits to something, the team can count on it.

The headline reads $85,000 - $123,000; the fine print is all upside, mentorship, benefits, and freedom to grow your HubSpot Service Hub.

Marked current today, the freelance opportunity at NexGen Systems is accepting candidates.