Senior Customer Service Representative

NVIDIA; Princeton (NJ); On-site; USD 122,000 - 175,000; Full time

Benefits offered by this job

Equity participation

Mentorship from sales marketing leads

Job summary

NVIDIA Corporation in Princeton, NJ seeks a Senior Customer Service Representative to own a slice of the sales marketing mission from day one. The role features a salary range of $122,000 to $175,000, with equity participation and mentorship from accomplished sales marketing leaders.

From day one you will steer prospects from interest to invoice, apply a strong command of Kustomer, and contribute to the brand voice in every interaction. Expect rapid collaboration in a fast-moving environment.

Qualifications

• Storytelling instincts that turn data into a decision.
• Demonstrated Customer Retention expertise in a fast-moving sales marketing environment.
• The kind of listening that makes the other person feel heard.
• Demonstrated knack for making the clarity-seeking feel manageable.
• A point of view, held loosely and defended well.
• Values-led problem-solving that doesn't wait for permission.
• Clarity of thought that shows up in tidy documentation.

Responsibilities

• Steer NVIDIA prospects from interest to invoice without friction.
• Strong command of Kustomer, with 7 of demand-generation experience.
• Carry the brand voice into every cold call and every caption.
• Pull the people-first case study that closes a stalled Princeton deal.
• Sit in on demos and tighten the script after every loss.
• Sell the client-focused roadmap, not just today's feature set.
• Turn churned sales marketing logos into win-back targets with a plan.
• Brief the Senior Customer Service Representative team on what's working in this week's market.

Skills

Storytelling instincts

Customer Retention

Active listening

Clear documentation

Critical thinking

Point of view

Values-led problem-solving

Tools

Kustomer

Job description

We reward hustle, creativity, and Patience mastery, and our Senior Customer Service Representative role gives you the platform to prove it. From day one you own a slice of the sales marketing mission, earn $122,000 - $175,000, and lean on 5 years to move fast.

Key Responsibilities

• Steer NVIDIA prospects from interest to invoice without friction
• Strong command of Kustomer, with 7 of demand-generation experience
• Carry the brand voice into every cold call and every caption
• Pull the people-first case study that closes a stalled Princeton deal
• Sit in on demos and tighten the script after every loss
• Sell the client-focused roadmap, not just today's feature set
• Turn churned sales marketing logos into win-back targets with a plan
• Brief the Senior Customer Service Representative team on what's working in this week's market

What You'll Bring

• Storytelling instincts that turn data into a decision
• Demonstrated Customer Retention expertise in a fast-moving sales marketing environment
• The kind of listening that makes the other person feel heard
• Demonstrated knack for making the clarity-seeking feel manageable
• A point of view, held loosely and defended well
• Values-led problem-solving that doesn't wait for permission
• Clarity of thought that shows up in tidy documentation

NVIDIA makes Kustomer look simple, which anyone in sales marketing knows is the low-drama hardest thing to pull off. We value clear writing and honest conversation over status games and politics.

NVIDIA rewards your thoughtfully-bold work with $122,000 - $175,000, equity participation, and mentorship from accomplished sales marketing leaders.