Customer Service Representative

Energy Innovation Corp; Hattiesburg (MS); Remote; USD 55,000 - 83,000; Full time

Job summary

NVIDIA is seeking a remote Customer Service Representative to support the Mississippi market. The role requires 5+ years of experience and offers a pay range of $55,000 to $83,000 with structured growth and mentorship.

You will dig into resolution funnels, translate dashboards for sales, and carry demos from screen-share to signature. This position emphasizes adaptability, integrity, and curiosity in a fast-paced environment.

Qualifications

• Experience with first-call resolution and customer support.
• Remote-ready with ability to handle occasional late-day requests.
• Strong written and verbal communication skills.
• Wamiliarity with MS market dynamics is a plus.

Responsibilities

• Improve First Call Resolution by fixing funnel gaps.
• Translate dashboards into actionable stories for the sales floor.
• Carry product demos from screen-share to signature.
• Identify and pursue new business opportunities throughout MS.
• Write copy for ads, emails, and web pages that convert.
• Develop and execute multi-channel campaigns that drive qualified leads for NVIDIA.
• Chase the sales marketing whitespace in MS.
• Line up sponsorships to increase NVIDIA visibility in MS.

Skills

Kustomer

Integrity

Grit

Flexibility

Curiosity

Job description

NVIDIA is on a mission to own its category, and the right Customer Service Representative will help us get there faster. For a joyfully-rigorous professional with 5+ years behind them, this remote Customer Service Representative job delivers $55,000 - $83,000 and meaningful growth.

Key Responsibilities

• Dig into First Call Resolution funnels and fix the step where buyers vanish
• Translate First Call Resolution dashboards into stories the sales floor actually uses
• Carry the demo from screen-share to signature in one sitting
• Identify and pursue new business opportunities throughout MS
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Develop and execute multi-channel campaigns that drive qualified leads for NVIDIA
• Chase the sales marketing whitespace no rep in MS has worked
• Line up the generously-mentoring sponsorships that put NVIDIA in front of buyers

What You'll Bring

• A knack for Kustomer that colleagues quietly come to rely on
• The integrity to flag your own mistakes first
• The grit to debug at 4pm on a Friday without complaint
• Flexibility to adapt your approach as business needs evolve
• Real curiosity about why NVIDIA customers do what they do

NVIDIA is the joyfully-rigorous Hattiesburg company that turned a niche sales marketing obsession into something the whole MS now uses. A remote role with us means real responsibility, real trust, and real support behind you.

Pay is $55,000 - $83,000, growth is structured, mentorship is personal, and the flexible remote schedule is non-negotiable in your favor.