Insurance & Benefits Support Specialist

Paylocity; Folsom (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Paylocity in California is seeking a Customer Support Representative (CSR) to deliver high-quality service in a busy on-site call center, handling member inquiries and resolving issues with empathy. The CSR will answer calls, guide clients through benefits questions, quote information, and maintain HIPAA compliance while logging details in the system.

The role requires strong communication and problem-solving skills and a stable attendance record.

Qualifications

• Inbound call center experience or medical/insurance background.
• Ability to read, write, and speak English effectively.
• Proficiency in MS Office.
• Excellent written and verbal communication.

Responsibilities

• Answer calls with proper greeting.
• Clarify client issues and provide resolutions.
• Explain information in layman's terms.
• Maintain confidentiality per HIPAA.
• Work on site with schedule 9:30 am -6:00 pm M-F.
• Document details in the system during calls.
• Provide empathetic customer service to de-escalate upset callers.

Skills

Customer service

Communication skills

Call center experience

Microsoft Office

HIPAA compliance

Problem solving

Education

4-year degree

Tools

Microsoft Office Suite

Job description

Paylocity in California is seeking a Customer Support Representative (CSR) to deliver high-quality service in a busy on-site call center, handling member inquiries and resolving issues with empathy. The CSR will answer calls, guide clients through benefits questions, quote information, and maintain HIPAA compliance while logging details in the system.

The role requires strong communication and problem-solving skills and a stable attendance record.