Customer Service Representative

Integrated Resources Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in workforce solutions is seeking a Customer Service Representative in Philadelphia. The role requires handling customer inquiries and providing support, primarily in a call center environment. Candidates should have a high school diploma, customer service experience, and strong decision-making skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in customer calls.
• Experience in the healthcare or managed care industry preferred.

Responsibilities

• Respond to customer inquiries in a timely and courteous manner.
• Follow internal processes to address benefit and eligibility issues.
• Handle customer complaints with excellent judgment.

Skills

Decision Making

Customer Service

Communication

Education

High School Diploma or GED

Tools

PC applications

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.

Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.

Job Description

Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

Qualifications

-High School Diploma or GED required.

-Minimum 1 year experience taking in bound/out bound customer calls.

-1 year prior claims and or customer service experience preferred.

-Prior experience in the healthcare or managed care industry preferred.

-Excellent judgment and decision making skills in dealing with customer complaints and sensitive requests required.

-Ability to use PC applications in a MS Windows based.

Additional Information

All your information will be kept confidential according to EEO guidelines.