Senior Customer Service Representative

Tailored Brands, Inc.; Norfolk (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discount

Store discount

Job summary

K&G Fashion Superstore is seeking a Senior Customer Service Representative to start immediately in Norfolk. You will assist customers at the register, handle transactions, and support daily store operations with a focus on service excellence.

This role offers competitive hourly pay, flexible schedules, tuition reimbursement, and generous employee discounts, with opportunities to learn product knowledge and contribute to a welcoming shopping environment.

Qualifications

• Experience delivering a world-class customer experience.
• Willingness to learn and adapt to new programs.
• Ability to work with associates at all levels.

Responsibilities

• Assist with cash handling, audits, and POS procedures.
• Use suggestive selling and respond to customer inquiries.
• Restock merchandise and maintain store layout and cleaning.
• Keep knowledge of products, promotions, and signage.

Skills

Customer service

Communication

Team collaboration

Job description

About K&G Fashion Superstore

K&G Fashion Superstore (K&G) has been providing customers with the latest fashions and styles at the best possible prices for more than 30 years.

Senior Customer Service Representative

We have immediate openings – start right away! Competitive hourly rates. Flexible schedules to meet your availability. Tuition reimbursement. Generous employee discount on first purchase. Ongoing discounts on purchases at any Tailored Brands store.

Responsibilities

• Assist management with register opening and closing procedures and monitor cash handling, perform audits and end of shift drawer counts, and follow all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions while properly securing cash and other negotiable documents.
• Incorporate suggestive selling techniques when assisting customers and respond to any customer inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store, and monitor and maintain floor stock and fitting room areas.
• Maintain an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Qualifications

• Customer service or customer‑obsession culture by being customer‑ready and delivering a world‑class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Physical Requirements

• Ability to stand and walk for the majority of the work shift.
• Frequently bend, squat and twist.
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise or supplies.
• See and distinguish between fabric patterns and colors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

$17.65 - $22.95 hourly. Pay is based on skills, background and experience and varies by market location and prevailing wage laws.

Equal Employment Opportunity Statement

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.