Customer Service Representative

Tailored Brands, Inc.; New York (NY); On-site; USD 23,419 - 29,274; Full time

Benefits offered by this job

Tuition reimbursement

Employee discount

Job summary

K&G Fashion Superstore in New York is hiring a Customer Service Representative to deliver a world-class shopping experience. You will handle purchases, returns, exchanges, store credits, and respond to inquiries with a friendly, solutions-focused approach.

We offer competitive hourly pay, flexible schedules, tuition reimbursement, and a generous employee discount on every Tailored Brands store. Join a team committed to service excellence and collaborative work environment.

Qualifications

• Strong customer-service orientation.
• Desire to learn and adapt to new programs and processes.
• Good communication and teamwork skills; able to consult with associates at all levels and contribute to a positive work environment.

Responsibilities

• Handle all customer purchases, returns, exchanges, store credits and discounted transactions while following standard operating procedures and securing cash and negotiable documents.
• Employ suggestive selling techniques to enhance customer experience and respond to inquiries and needs.
• Assist with merchandise replenishment, store layout, recovery, general housekeeping, and monitoring floor stock and fitting-room areas.
• Maintain up-to-date product knowledge, POS instructions, promotions and advertisements.

Skills

Customer service

Teamwork

Communication

Job description

Customer Service Representative

K&G Fashion Superstore is seeking a Customer Service Representative with a passion for delivering a world‑class shopping experience. Immediate openings are available.

Key Responsibilities

• Handle all customer purchases, returns, exchanges, store credits and discounted transactions while following standard operating procedures and securing cash and negotiable documents.
• Employ suggestive selling techniques to enhance customer experience and respond to inquiries and needs.
• Assist with merchandise replenishment, store layout, recovery, general housekeeping, and monitoring floor stock and fitting‑room areas.
• Maintain up‑to‑date product knowledge, POS instructions, promotions and advertisements.

Qualifications

• Strong customer‑service orientation and a culture of customer obsession.
• Desire to learn and adapt to new programs and processes.
• Good communication and teamwork skills; able to consult with associates at all levels and contribute to a positive work environment.

Physical Requirements

• Stand and walk for the majority of the shift; frequently bend, squat, twist, and lift up to 50 lbs.
• Climb a ladder to reach merchandise or supplies.
• Be able to see and distinguish between fabric patterns and colors.

Pay and Benefits

• Pay range: $17.00 – $21.25 per hour.
• Competitive hourly rates and flexible schedules.
• Tuition reimbursement.
• Generous employee discount on first purchase and ongoing discounts at any Tailored Brands store.

Equal Employment Opportunity

K&G is an equal‑employment‑opportunity employer. We celebrate diversity and welcome applicants regardless of race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status or any other protected status under the law.