Senior Customer Service Representative

K&G Fashion Superstore; Charlotte (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Employee discount on first purchase

Ongoing discounts at Tailored Brands stores

Job summary

A retail fashion store based in Charlotte, NC, is looking for Senior Customer Service Representatives to enhance customer experience with various responsibilities, including managing transactions and assisting with merchandise. Candidates should have a strong customer service mindset, the ability to work with a diverse team, and a commitment to learning. The role offers competitive hourly rates, flexible schedules, and several employee benefits including tuition reimbursement and discounts on purchases.

Qualifications

• Commitment to a culture of customer-obsession.
• Ability to work in a team environment.
• Eagerness to learn and adapt to new procedures.

Responsibilities

• Manage customer experience and assist with transactions.
• Utilize suggestive selling techniques to enhance customer service.
• Assist in merchandise replenishment and store maintenance.

Skills

Customer service mindset

Adaptability to new programs

Collaboration with team members

Job description

Overview

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

We Have Immediate Openings – Start Right Away!

Competitive hourly rates

Flexible schedules to meet your availability!

Tuition reimbursement

Generous employee discount on first purchase

Ongoing discounts on purchases made at any Tailored Brands store.

Benefits

• Competitive hourly rates
• Flexible schedules to meet availability
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchases made at Tailored Brands stores

What You Bring

• Customer service – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
• Desire to learn and adapt to new programs
• Ability to work well with associates at all levels and contribute to a positive work environment

Responsibilities

• Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, including assisting management with register opening and closing procedures, monitoring cash handling, performing audits and end-of-shift drawer counts, following standard operating procedures for handling customer purchases, returns, exchanges, store credits, and discounted transactions, and properly securing cash and other negotiable documents
• Incorporating suggestive selling techniques when assisting customers and responding to inquiries and needs
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping, and monitoring and maintenance of floor stock and fitting room areas
• Maintaining awareness of product knowledge information, POS instructions, merchandise promotions, and advertisements

Physical Requirements

• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and distinguish fabric patterns and colors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.