Senior Customer Service Representative

K&G Fashion Superstore; Harvey (LA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Tuition reimbursement

Employee discount

Tailored Brands discounts

Job summary

K&G Fashion Superstore is hiring for immediate openings at our Harvey, LA locations. The role involves assisting customers, processing transactions, and supporting store operations to ensure a positive shopping experience.

You will engage with customers, help with merchandising, and maintain store standards. We offer flexible schedules, competitive hourly pay, and benefits such as tuition reimbursement and ongoing discounts on Tailored Brands purchases.

Qualifications

• Friendly, customer-focused approach.
• Willingness to learn new programs.
• Ability to work with associates at all levels.

Responsibilities

• Assist with opening/closing procedures and cash handling.
• Provide suggestive selling and respond to customer inquiries.
• Assist with replenishing merchandise and store cleanliness.
• Maintain product knowledge and awareness of promotions.

Skills

Customer service

Communication

Teamwork

Cash handling

Flexible scheduling

Job description

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

We Have Immediate Openings – Start Right Away!

• Competitive hourly rates
• Flexible schedules to meet your availability!
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchase made at any Tailored Brands store.

What You Bring

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Responsibilities

• Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.
• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.