Senior Customer Service Representative

Saxco-International; Norco (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Saxco International in Norco, CA is seeking a Senior Customer Service Representative to deliver exceptional service within a dynamic team. You will manage strategic accounts, coordinate with internal teams, and ensure orders are fulfilled in full and on time.

You will report to the Customer Success Manager and leverage your 3–5 years in customer success to enhance customer relationships and drive continuous improvement.

Qualifications

• Post-secondary education preferred.
• Strong customer service mindset and teamwork.
• Experience with Saxco systems and internal processes.
• 3–5 years in a customer success role in a fast-paced environment.
• English proficiency required.

Responsibilities

• Be the primary contact for your customer's account and queries.
• Provide highest level of customer service for Saxco strategic accounts.
• Coordinate with account managers to deliver timely information and answers.
• Maintain up-to-date knowledge of Saxco products and policies.
• Act as liaison between sales and Saxco on customer matters.
• Participate in continuous improvement initiatives.

Skills

Customer service

Communication skills

English proficiency

Self-motivated

Education

Post-secondary education

Tools

Saxco systems

Job description

About this position

Why work at Saxco?

We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement. You will be empowered and encouraged to achieve your full potential. The company also values well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle. At Saxco, community matters because it unites us, gives us purpose and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding career!

Additional information about Saxco International, LLC can be found at https://www.Saxco.com/why-saxco/community-matters/

As a Sr Customer Service Representative, you are passionate about providing an exceptional experience for our customers. You will be primarily responsible for providing superior service in a dynamic and evolving work environment. Reporting to the Customer Success Manager you will be responsible for the organizations strategic accounts assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full.

Responsibilities

Be the primary contact for your customer’s account, transactional, and procedural queries.

• Provide the highest level of customer service and professionalism as a representative of Saxco within our strategic accounts
• Partner with our strategic accounts and account managers to provide exceptional service and timely information on all customer queries
• Resolve customer requests that you are accountable for and interface with other parts of the organization, as needed
• Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external stakeholders
• Maintain up to date knowledge on Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customers
• Independently make decisions on behalf of the customer, with impact ot our business, and communicate those decisions effectively
• Be the Liaison between sales and Saxco in all matters pertaining to your customer accounts
• Actively participate in building a supportive team environment that fosters positivity and engagement

Your Qualifications

• Post-secondary education preferably
• A passion for delivering great customer service and desire to be part of a team that succeeds and be willing to do your part to ensure that success
• Possess significant experience and knowledge in Saxco systems, products and internal processes; with the ability to make decisions in the best interest of the Company on an independent and regular basis
• 3 to 5 years' experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service or packaging industries
• Liaison between customer and Saxco in development of forecasts and strategic vision for inventory recommendations and just-in-time deliveries
• Execute to terms of contracts and communicate internally contractual requirements for your accounts
• Proficiency, both written and verbal English is a requirement
• Excellent communication skills, listening and written skills combined with a genuine desire to serve the customer
• Ability to accurately maintain orders and delivery schedules
• Be a self-starter that leverages opportunities to improve your skills and capabilities that you can utilize to build your personal brand
• You can easily navigate between different computer applications and multi-task, while having a great conversation with customers
• You can problem solve and work well under pressure
• Be part of various continuous improvement teams and provide input to Saxco process as well as customer needs

Salary Information

$27 - $33Hourly Wage