Customer Supply Chain Analyst

Campbell Soup; Seattle (WA); On-site; USD 43,100 - 69,700; Full time

Job summary

Campbell Soup is seeking a Customer Service professional to manage the order lifecycle from creation through delivery, ensuring accurate pricing, terms, lead times and inventory availability. You will build account profiles and collaborate with the Sales team to improve service metrics.

You will communicate with customers, track orders, respond to inquiries, and resolve issues promptly while meeting service levels. Prior experience in customer service and supply chain is preferred.

Qualifications

• Bachelor's Degree required.
• Microsoft Office experience required.
• SAP experience preferred.

Responsibilities

• Manage order life cycle from creation to delivery ensuring accurate pricing, terms, lead-times and inventory.
• Build and maintain accurate account profiles and coordinate with Sales to improve service metrics.
• Communicate with customers by tracking orders, responding to inquiries and meeting service levels.
• Collaborate with Manufacturing and Distribution to resolve order discrepancies and service issues.
• Provide back-up support to other Customer Service team members and track key performance metrics.
• Analyze requests and propose solutions for lead times, ads, pricing, deductions, and stock availability.

Skills

Microsoft Office experience

Education

Bachelor's Degree

Tools

SAP

Job description

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Synder’s of Hanover. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance. Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

General Summary

Responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, track display pallets or DSD orders. Keep management well informed of activities and significant problems, and provides support to area staff as needed.

Primary Responsibilities

• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.
• Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquiries and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell’s.
• Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
• With guidance from the Team Leader, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines.
• Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers.
• Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing.
• Maintain monthly supply chain scorecard, with collaboration from Team Leader to monitor service performance, Customer program compliance, on time delivery.
• Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations.
• Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service risk.

Job Complexity

The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders, buyers, distribution centers and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts. Identify and evaluate alternative solutions to meet internal and external customer requests.

Minimum Requirements

• Bachelor's Degree
• Microsoft Office experience

Preferred Requirements

• 1+ years of experience in a Customer Service environment
• 1+ years of experience in a Supply Chain environment
• SAP experience

Compensation and Benefits

The base salary range for this full-time, salaried position is between $43,100.00 - $69,700.00. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

EEO Statement

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.