Senior Customer Service Representative

Department-of-Finance; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Job summary

The City of New York, Department of Finance, Sheriff’s Office, seeks a Senior Customer Service Representative to support the Bureau of Criminal Investigations. You will handle records management, data entry, correspondence, and budgeting tasks for the Operation Padlock to Protect program.

The role may offer remote work up to two days per week under the Remote Work Pilot Program, with residency requirements and detailed civil service qualifications as described in the posting.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year in supervisory capacity; or
• An associate degree or 60 credits with three years of similar experience including supervisory experience.

Responsibilities

• Perform difficult and specialized administrative work.
• Coordinate and perform tasks related to records management and operations tracking, including data entry, preparation and transfer of case files, evidence documents, and documentation following inspections.
• Prepare and execute mailings for respondents and track correspondence for compliance.
• Maintain and monitor tracking system for correspondence.
• Compile data and update databases.
• Prepare reports and other communications.
• Monitor program budgets and prepare financial summaries.
• Process paperwork, orders, and payment requests in enforcement operations.

Skills

Records management

Data entry

Communication

Attention to detail

MS Excel

MS Word

Outlook

PowerPoint

SAS

Education

Baccalaureate degree or higher

Tools

Microsoft Office

SAS

Data management systems

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE EXAM NO. 1128, OR BE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring. The Sheriff Office is seeking an organized, reliable, and motivated individual to serve as a Senior Customer Service Representative. The ideal candidate will perform administrative duties in the Bureau of Criminal Investigations (BCI) unit, handling tasks related to the Operation Padlock to Protect enforcement program. PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Reporting to a BCI unit manager, the selected candidate’s duties and responsibilities will include, but are not limited, to the following.

• Perform difficult and specialized administrative work.
• Coordinate and perform tasks related to records management and operations tracking, including, data entry, preparation and transfer of case files, evidence documents, and documentation following inspections.
• Prepare and execute mailings for respondents. Track correspondence to ensure compliance.
• Maintain and monitor tracking system for correspondence.
• Compile data and update databases.
• Prepare p report, correspondence and other communications.
• Perform related administrative tasks related to Operation Padlock to Protect.
• Monitor program budgets.
• Prepare and maintain various reports, and financial summaries.
• Process paperwork, orders, and payment requests in a timely manner for enforcement operations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• At least two years of experience performing administrative duties.
• General mathematical skills, specifically for the purpose of manual calculations and pro-rating amounts.
• Ability to adapt to fluid word environment and changing needs and priorities.
• Detail oriented with the ability to multitask.
• Proficient in MS Excel, Word, and Outlook experience using PowerPoint SAS or other data analytics program knowledge is a plus. Experience preparing reports.
• Excellent verbal and written communication skills. Ability to work professionally with employees at all levels throughout an organization.
• Detail oriented with the ability to work productively and independently.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.