QA Coordinator

Department-of-Finance; New York (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Job summary

NYC Department of Finance is seeking a Principal Administrative Associate to oversee compliance and quality assurance within the Property Valuation and Tax Mapping division. The role focuses on processing appeals, verifying residency-related data, and ensuring accuracy of property valuations for over a million NYC properties.

Reporting to the Senior Director of Compliance and Quality Assurance, the candidate will supervise staff, coordinate with DOF units, and document decisions to support

Qualifications

• Bachelor's degree required or equivalent combination of education and progressively responsible clerical/administrative experience.
• 1 year of administrative supervisory experience required if using option 1.
• Multiple routes acceptable: associate degree with four years, or high school diploma with five years of experience.
• Equivalency allowed with partial credit for college credits as described in the notice.

Responsibilities

• Ensure staff have systems to process Primary Residence Verification appeals and liaise with DOF units.
• Document Non-Primary Residence Surcharge issues with borough walk-in centers and customer service.
• Process PRV appeals and document decisions to build institutional knowledge on surcharge and ownership forms.
• Record decisions and reason code issues for PRV and Market Value appeal determinations.
• Provide general administrative support and assist with special projects outside of surcharge work.

Skills

Written communication

Microsoft Office

Property Valuation & Exemption

Education

Bachelor's degree

Associate degree

High school diploma or equivalent

Education/experience equivalence

Job description

IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE, ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE EXAM NO. 1128 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1128.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Property Valuation and Tax Mapping is responsible for valuing more than one million properties in the city and overseeing assessments and valuations in a fair and equitable manner. The valuations enable the efficient and effective collection of property tax revenues for New York City.

The Property Division’s Compliance and Quality Assurance Units, serve as independent functions that promote quality assurance, consistency, and integrity in property valuation, property exemptions, and the administration of the Non-Primary Residence Surcharge. The units also assist with Primary Residence Verification (PRV) exemption requests submitted by property owners who disagree with DOF determination regarding PRV eligibility and subsequently the surcharge levy.

The overall goal is to ensure the accuracy and the integrity of the assessment role, including matters related to the Non-Primary Residence surcharge; promote the consistent application of policies and procedures by assessors and processors; foster transparency, accountability, and integrity throughout the assessment process; and provide recommendations to improve operations, training, resource development, and business processes.

Reporting to the Senior Director of Compliance and Quality Assurance, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Ensure unit staff has all systems needed to process Primary Residence Verification appeals for the Non-Primary Residence Surcharge and liaise with other units in the DOF, to mitigate any issues that arise.
• Communicate and document Non-Primary Residence Surcharge issues with the DOF borough walk in centers as well as DOF customer service / community affairs unit. Assist with CRM responses for property owners or property reps who contact the unit via a dedicated channel.
• Process Non-Primary Residence Surcharge primary residence verification appeals, documenting decisions made to allow for the documenting and gaining of institutional knowledge of decisions per the initial years of the surcharge levy. Develop or enhance an expertise in LLC and/or Trust ownership.
• Document decisions and reason code issues concerning Non-Primary Residence Surcharge Tax Commission decisions, for both Primary Residence Verification appeals as well as Market Value appeal determinations.
• Provide general administrative support to business units and assist with special projects outside of the Non-Primary Residence Surcharge.
• Monitor and create reports as necessary for random sampling of processing work using the Property Tax System (PTS) and other property tax related proprietary databases; review reports to determine procedural and policy issues and as integrity checks.
• Complete ad hoc requests for Property Valuation or Property Exemption related work or processes.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Above average written communication skills.
• Intermediate to advance experience with Microsoft Office Suite Programs.
• Familiarity with Property Valuation and Exemption Processing.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.