Program Associate, Administrative Enforcement

Department of Building; New York (NY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

Department of Buildings in New York City is seeking a Principal Administrative Associate. The role focuses on outreach, coordination with DOB units, and assisting customers through the certificate of correction process.

Qualified candidates possess a relevant degree or equivalent experience, with supervisory exposure. The position offers a remote-work option up to two days weekly and opportunities for professional growth within the City.

Qualifications

• Bachelor's degree with corresponding clerical/administrative experience required or equivalent.

Responsibilities

• Perform outreach to customers who have difficulty certifying correction of open OATH summonses.
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Skills

Interpersonal skills

Communication

Microsoft Office

Organization

Prioritization

Education

Bachelor's degree + 2 years clerical/administrative experience

Associate degree + 3 years experience

High school diploma + 4 years experience

Education/experience equivalent with supervisory experience

Job description

Responsibilities

• Perform targeted outreach to customers who have difficulty certifying the correction of an open OATH summonses.
• Collaborate with other DOB units in an effort to increase the number of summonses corrected.
• Provide technical assistance to customers who have difficulty navigating the certificate of correction process.
• Work with unit leaders to develop and update unit materials and instructional guides.
• Prepare and present instructional materials to the public and others, as it relates to AEU processes.
• Review certificates of correction to determine if the proper documentation is included and that submissions meet minimum agency requirements.
• Provide clear, concise, complete, and correct results of a certificate of correction review to customers.
• Make appropriate recommendations and/or referrals when dealing with difficult or special cases.
• Provide adequate customer service to customers who appear in-person for assistance.
• Process and respond to correspondence received by the unit.
• Maintain general files for the unit.
• Research and respond to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
• Provide telephone and online help form coverage and respond to telephone inquiries, from the public and other department personnel.
• Respond to inquiries submitted to the unit’s online help form.
• Process and Data Enter Notices of Violation as necessary.
• Performing other related duties, including special projects, as directed by supervisors.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Civil Service Status

Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York

Remote Work

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

Minimum Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. 3. A four-year high school diploma or its educational equivalent approved by a state’ s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. 4. Education and / or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Exceptional interpersonal skills and the ability to clearly communicate orally and in writing.
• Good listener and detail-oriented.
• Adept at Microsoft Office programs including, but not limited to, PowerPoint.
• Good organizational skills and the ability to prioritize multiple tasks.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.