Senior Customer Service Representative

MacLean Power, LLC; Monroe (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

MacLean Power, LLC is seeking a results-oriented sales/order-fulfillment professional to process orders, provide quotes, and manage customer interactions. The role collaborates with purchasing, production, and shipping to ensure accurate, timely processing and order status updates.

You will build client relationships and assist with invoicing and portal access. Ideal candidates have 3–5 years in technical product sales, strong communication skills, and outside sales experience.

Qualifications

• 3–5 years of related experience including experience with technical products.
• Proven ability to build and maintain relationships with multiple clients.
• Proficient with Microsoft Office Suite or related software including proficiency in excel and MRP system.
• Outside sales experience.

Responsibilities

• Process incoming orders and verifies all aspects of the orders and quotes including validity, terms & conditions, and technical requirements.
• Collaborates with purchasing department, managers, and other staff to confirm that orders are processed with accuracy and efficiency.
• Provides information, quotes, credit terms, and other bid related specifications to clients.
• Collaborates with production, shipping, and leadership team on order status.
• Manages approval drawings and release of orders to production.
• Works directly with other sales associates, application engineers, and manufacturer’s sales representatives.
• Develops and maintains relationships with potential and existing clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Handles customer complaints & product return in coordination with the Quality and shipping departments.
• Occasionally meets with customers coming into the facility or via Teams as needed.
• Assists accounting with invoicing, payment, or other issues as needed.
• Manages ITEC access to customer portals for quotations, orders, and invoices.
• Periodically prepares and reports, status of accounts and orders to manager and to customers as required.
• Performs other duties as assigned.

Skills

Communication skills

Sales skills

Negotiation skills

Teamwork

Analytical skills

Attention to detail

Problem-solving

Tools

Microsoft Excel

MRP system

MS Office Suite

Job description

MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure. LEADING THE WAY in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com

Job Summary

Job Duties

• Processes incoming orders and verifies all aspects of the orders and quotes including validity, terms & conditions, and technical requirements.
• Collaborates with purchasing department, managers, and other staff to confirm that orders are processed with accuracy and efficiency.
• Provides information, quotes, credit terms, and other bid related specifications to clients.
• Collaborates with production, shipping, and leadership team on order status.
• Manages approval drawings and release of orders to production.
• Works directly with other sales associates, application engineers, and manufacturer’s sales representatives.
• Develops and maintains relationships with potential and existing clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Handles customer complaints & product return in coordination with the Quality and shipping departments.
• Occasionally meets with customers coming into the facility or via Teams as needed.
• Assists accounting with invoicing, payment, or other issues as needed.
• Manages ITEC access to customer portals for quotations, orders, and invoices.
• Periodically prepares and reports, status of accounts and orders to manager and to customers as required.
• Performs other duties as assigned.

Experience and Education

• Minimum 3-5 years related experience including experience with technical products. (Experience in utility industry preferred).
• Proven ability to build and maintain relationships with multiple clients.
• Proficient with Microsoft Office Suite or related software including proficiency in excel and MRP system.
• Outside sales experience.

Competencies/ Skills

• Excellent verbal and written communication skills.
• Sales and negotiation skills.
• Proven ability to build strong interpersonal relationships based on integrity and service.
• Strong analytical skills.
• Organized with attention to detail.
• Ability to work as part of a team
• Problem-solving skills

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.